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One of the reasons in asking about Authorize.net on this forum are the search results of this forum. In searching "authorize.net" versus Verisign, Cybersource ..etc there seemed to be many more topics on how Authorize.net was down, or having some sort of security issues than other gateways. Perhaps is due to greater number of people using Authorize.net; just one of the things that prompted me to post here.
Please keep your opinions coming, Thank You!
Authorize.net has its pitfalls just as the others. At least you understand though that it is just a gateway and you still need a merchant account.
Are you not wanting to get Payflow again?
...run as far and as fast as you can from them. We used to use them and one day, for no reason, they decided we weren't good enough for them and they closed our account with less than a month's notice. We had zero chargebacks and were a very good customer in all regards. Beware!
There are many other gateways out there that are cheaper and better. We swapped to USA ePay. When we had a problem, they took care of it promptly. We also asked for some other features that were later implemented. Sometimes the response from Authorize.net took a while. USA e-Pay was cheaper and had better features. Not that I am in love with USA e-pay; they had problems too....but my overall suggestion is to "shop around."
I closed my account, I was unhappy with them, also if you try and refund a payment but it doesnt go through then you try again, you can not refund twice because the system doesnt care if it didnt go through the first time (for any reason)You need to contact them and ask them to set your account up for returns / refunds. Some companies call it something different, but you should be able to enter a credit card number and 'refund' that credit card number with the correct amount if necessary