Your input on authorize.net

Users opinions and input on authorize.net

[sleepy_eye]

Hi there
I'm looking for your opinions on Authorize.net and any bad/good experiences you've had. Is Athorize.net reliable, trustworthy, eary to contact ...etc?
Due to a change in our bank we have to find a new gateway. Had verisign for years and liked it fine.
Thanks very much in advance

[corbing]

We've been working with them since the late 90's. Overall, we've been very happy. A couple years ago they had issues with DoD attacks that resulted in more than acceptable downtime but that seems to be long since resolved. They have not given us any reason at all to even think about an alternative.

[mida68]

We've used them for year for straight forward ecommerce and virtual merchant account orders. We would love to see more details when an order is declined but by far, they are better than Cybersource. Authorize.net is the largest ecommerce merchant account from what I've learned and from speaking to other etailers, seems to be preferred.

[ectect]

We find them very dependable. There have been a few glitches with their AVS reporting and the admin lacks a decent search feature but overall the experience has been pretty good.

[sleepy_eye]

Thanks very much for your info so far.

One of the reasons in asking about Authorize.net on this forum are the search results of this forum. In searching "authorize.net" versus Verisign, Cybersource ..etc there seemed to be many more topics on how Authorize.net was down, or having some sort of security issues than other gateways. Perhaps is due to greater number of people using Authorize.net; just one of the things that prompted me to post here.

Please keep your opinions coming, Thank You!

[Corey Bryant]

Cybersource does have a redundant data center, and LinkPoint is in the works of opening up one this year. Things happen with the gateways from time to time.

Authorize.net has its pitfalls just as the others. At least you understand though that it is just a gateway and you still need a merchant account.

Are you not wanting to get Payflow again?

-Corey

[sleepy_eye]

Corey Bryant Thanks for the reply.
Yep the Gateway is all we need to change.
We've had Verisign for about 8 years. But as its now Paypal the bank we use has no contract with PayPal so we need to switch to a new gateway. Any thoughts on Authorize.net?

Thanks again

[Corey Bryant]

Well it seems that are finally offering recurring billing via the API. Authorizenet.com is OK for some people - it has its problems from time to time, as most gateways.

We use LinkPoint and have been using for probably three years now with great success.

-Corey

[solly]

To quote...myself...in another thread...(we used authorize.net for about 4 years):

...run as far and as fast as you can from them. We used to use them and one day, for no reason, they decided we weren't good enough for them and they closed our account with less than a month's notice. We had zero chargebacks and were a very good customer in all regards. Beware!

There are many other gateways out there that are cheaper and better. We swapped to USA ePay. When we had a problem, they took care of it promptly. We also asked for some other features that were later implemented. Sometimes the response from Authorize.net took a while. USA e-Pay was cheaper and had better features. Not that I am in love with USA e-pay; they had problems too....but my overall suggestion is to "shop around."

[abkbww2]

I closed my account, I was unhappy with them, also if you try and refund a payment but it doesnt go through then you try again, you can not refund twice because the system doesnt care if it didnt go through the first time (for any reason)

[Corey Bryant]

I closed my account, I was unhappy with them, also if you try and refund a payment but it doesnt go through then you try again, you can not refund twice because the system doesnt care if it didnt go through the first time (for any reason)

You need to contact them and ask them to set your account up for returns / refunds. Some companies call it something different, but you should be able to enter a credit card number and 'refund' that credit card number with the correct amount if necessary

-Corey

[CernyM]

We've run all of our business through Authorize.net for a few years now.

Early on, we had some issues with unexpected downtime - but haven't had any problems of note for the last couple of years.

[topguy29]

We have been using LinkPoint for over a year and we are extremely pleased with it

[trinorthlighting]

We use authorize.net and have been happy. If your in the US, you might want to also look at google check out. Right now there is no fees until 2008!

We offer our customers both authorize and google checkout.

[pbradish]

I've been using authorize.net for the past 6 months and have been very happy with them. Like suggested further above, I'd like to see more information about declined cards but that is the only thing I can think of.

[brandyace]

r u using for your own site or are you looking for gateway to provide to your customers?

If the latter, consider using a gateway where you can co-brand and/or private label.

Better to promote your own brand than the gateway's.