Forum Moderators: buckworks
I am looking for recommendations on other gateways that are good and have great customer support. The main thing is that I do not want to pay a transaction fee to my gateway provider. I rahter pay a flat monthly fee like I do for goemerchant.
Thanks in advance for your recommendations.
This might not be the kind of reply you were expecting but I would like you to know this.
There are a significant number of unhappy Payment Processor customers. They all talk about what happened to them in the Processor they are using. As per me, I understand 2checkout is a well established company being my first choice but sorry to tell you it has got POOR customer support.
I am not very sure for which one is the best in all their service. I am sure chaps here will share their views.
Habtom
-Corey
Authorize.net is a very solid gateway that enjoys a huge market share because of their cross-processor compatibility. They WILL ONLY charge a per transaction fee to merchants who exceed 250 transaction per month. That fee, usually $.05 will apply to the 251st transaction and up. Great gateway, good functionality, and they can truly boast a 99% uptime.
CSI (CardService International) utilized the LinkPoint Gateway that has come a long way since its younger years of unscheduled “maintenance windows” and customer “drops”. Now that CSI has been acquired by First Data the LinkPoint gateway will probably enjoy some needed attention. Also a solid gateway, but its proprietary platform may be limiting if you ever need to switch processors. FYI: Auth.net is compatible with the CSI/First Data platform allowing you to use either of those processors and whichever gateway you prefer. All-in-all LinkPoint is a good platform when put up against the rest of the pack – again, I just prefer to avoid proprietary stuff that can come back to bite you if you.
Verisign….
Is there even a question? Verisign offers a great product, but for some reason they think they can charge an arm and a leg. If your site demands high-performance, uber security, and customization then Verisign is your bag. I’d say Verisign is not a new-site gateway service due to the cost restrictions. I’d like to see them come out with a “new-enterprise” package for newer/smaller sites since they do have a great service.
Alas, there are tons of gateways but the above three command most of the market share.
First Data has its own problems every so often with their platform - which yes, authorizenet.com and LinkPoint uses. But when those problems happened - who do you think they called first & then let their customers (authorizenet.com, etc) fix it on their own?
Have not ran ito a reseller that is able to give away 250 transactions, but there might be a few. charge.com one of the larger reseller for CSI is able to give away a few things because of what they sell. So that might be the case as well with authorizenet.com
As far as the proprietary - they are trying to work on that but it does help thwart the DDOS attacks that do plague authorizenet.com. They are trying to work on that but since the adoption of the problem child (surepay) that seems to be coming first to get all the merchants off that gateway.
-Corey
Actually Authorizenet.com has been down about seven times in the past year alone.
The last downtime that transaction processing was affected was about 3 years ago in January
Have not ran into a reseller that is able to give away 250 transactions
You might also looking into having the rep for your merchant account reduce their transaction fee by $0.10 USD. They agreed when I found out AuthorizeNet.com charged $0.10 per transaction.
