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Forum Moderators: buckworks
I can see several posts on here saying customers dont know what to do and misenter addresses however my cart validates them so I suspect that im losing orders.
I wonder. Any one else have any experience of this?
I would say - always get an email address. I can see in the near future where a lot of merchants will ever start to require validation of such email address. Maybe even Visa / Mastercard would start using it - but that would take massive implementation
joined:Oct 25, 2005
You never know if the message got through and after you send it you have to keep in the back of your mind to wait for a reply within the next couple days and then remember if you got a reply and from whom.
If an email address is mistyped, which is rare, the customer often contacts you and lets you know anyway. Or you can tell by just looking at the address