Yahoo! and AOL blocking our emails!? (no spam)

[ortph]

We are an ecommerce web site and buyers first place orders through the shopping cart than they receive a reply with payment instructions.
Lately yahoo, aol and sometimes hotmail started blocking / nondelivering our emails as if they were spam.
Does anyone have the same experience and what's the solution to this problem!?

Thank you in advance.

[Leosghost]

are you on a shared server ..it only takes one site on your IP to spam someone that then gets the entire server placed on a blacklist ..especially with Y and AOL and hotmail

which is pretty ironic when you consider how much spam originates from throwaway and compromised accounts at Y and AOL and hotmail..

edited ..as I missed the hotmail ref

Whoops ..forgot me manners ..Welcome to WebmasterWorld :)

[edited by: Leosghost at 4:10 pm (utc) on Nov. 28, 2006]

[TimmyMagic]

I have the same problem.

I'm soon to be switching to a virtual private server with my own IP. However, there are other solutions which with a bit of searching you should be able to find on WW.

GL.

[lorax]

Welcome to WebmasterWorld`!

Here are a few discussions [google.com] on this topic here at WebmasterWorld.

[Corey Bryant]

Do you have an SPF record? Also check out [postmaster.aol.com...] for some information

-Corey

[cabowabo]

Getting off AOL's black list is a slow and painful process. It took us just under a year to get off, and the reason was one of our subscribers reported our mailing as Spam. One complaint and we were on the list. That is rather harsh in my view and required many dozens of hours of follow-up to get off. I am one that cannot wait until AOL dies the death we have been hoping for.

Cabo

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[piatkow]

It seems to be a common problem. On a product discussion forum that I regularly visit the vendors are regularly abused for not responding to support tickets, sending account opening confirmations etc. Every time a poster quotes their address it is Hotmail, Yahoo or AOL.

I raised a support ticket with a different vendor giving my Hotmail address as I was away from home. After a heated discussion with the managing director about their failure to reply a copy of the response was sent to my "real" email address. Again, it was down to Hotmail.

Most IT professionals are aware of the limitations of these "services", unfortunately Joe Public isn't.