Forum Moderators: buckworks
Reject If...
Address information is not provided for AVS Check (B)
AVS Error (E)
Non US Card Issuing Bank (G)
Retry, system is unavailable (R)
AVS is not supported by card issuing bank (S)
Address information for cardholder is unavailable (U)
Reject If Street Address Matches AND
First 5 digits of Zip Code Match (Y)
First 5 digits of ZIP Code Do NOT Match (A)
Reject If Street Address Does Not Match AND
9 digits of Zip Code Match (W)
First 5 digits of Zip Code Match (Z)
First 5 digits of ZIP Code Do NOT Match (N)
[edited by: Roxster at 2:39 am (utc) on Oct. 22, 2006]
Good news: Authorize.net lets you view the declined transaction. Many but not all of my customers try again and it gets approved. The decline reasons did change.
R, or try again was frequent.
Also zip and street didn't match. Or Zip did match but street didn't. I noticed that some of these customers used characters like # and - or omitted a space like 102hwy136.
[edited by: Roxster at 3:51 am (utc) on Oct. 22, 2006]
Most people do not know there 9-digit zip or might not enter, so I would suggest do not rely on that. It is up to you about using the street address and the 5-digit zip code though.
For non-US issuers, do you have a lot of customers not in the US? If so you would want to make sure you accept those.
-Corey
I ended up removing {Retry, system is unavailable (R)} because this led to a few lost ones.
Now I know where 9-10% of my sales have gone. This is exagerated because one guy either gets declined once and leaves, declined a few times and leaves, or tries again and goes through.
