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Ban competitors from accessing my site

should I or shouldn't I?

         

alexsien

9:40 am on Oct 4, 2006 (gmt 0)

10+ Year Member



I run an online store that gets about 6,000+ visitors a day. We have a low price guarantee on all our products. I was thinking of banning the ips of my competitors ips so that they will have a difficult time tracking our advancements and prices. In addition if customer calls a competitor and asks if they can match their price to ours, it will be difficult for their CSR's to verify.

What do you think? Has anyone done this before?

Raymond

11:20 am on Oct 4, 2006 (gmt 0)

10+ Year Member



It sounds like a good idea but I believe it is almost impossible to implement. How can you be sure what IP your competitors are using? And what stops them from using a proxy, or any other websites or tools to access your website? It is probably not worth the effort.

Ace_TX

12:47 pm on Oct 4, 2006 (gmt 0)

10+ Year Member



yeah, i think maybe the op realized this after it was typed

alexsien

7:18 pm on Oct 4, 2006 (gmt 0)

10+ Year Member



Hi there,

I can get their IPs through a customer service email. And while it is very possible to access our site through a proxy, it will be quite difficult for all the customer service reps to go through training on how to access my website. :)

LifeinAsia

9:14 pm on Oct 4, 2006 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Your idea would work if you had only a few competitors, they all has static IPs, and none of them wanted to go to the (little) trouble of getting dialup just to check your site.

In reality, most people have lots of competitors and many people don't have statis IPs. And most industries have new competitors (and old competitors leaving) the arena all the time.

What if one of your competitors decides to start using AOL. Are you going to block all of AOL's IPs?

Also, if someone calls your competition asking them to match your price, they can always ask that person what your price is.

evaddnomaid

3:09 am on Oct 5, 2006 (gmt 0)

10+ Year Member



Could you do things the other way around? Do you have a small number of customers, who are well known to you? Why not restrict your site to registered users, and issue each of your customers usernames and passwords?

derekwong28

3:35 am on Oct 5, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



It is pointless, they can use other isps or proxy servers.

JesperFJ

1:24 pm on Oct 5, 2006 (gmt 0)

10+ Year Member



I believe you better than anyone else know how often you expect to stumble over a new IP address from a competitor. If you fx. are only able to ban 1 out of 100 competitors it may not be worth it. I recommend you just show e.g. a 25% higher price for the competitor.

If you determine that it is worth the effort, you can make an admin page that allows you to easily add new Ip addresses to the ban list.

I mostly disagree with the common "hey what if there exists one competitor who is prepared to hack a mainframe in order to view your prices with a fifferent IP..." argumentation. Just realize that you are not covering 100% of your competitors.

Q1: How many $ is it worth to you if a potential buyer asks your competitor, but with no success due to your ban?
Q2: How often do you expect this to happen every month (on average)?
Q3: What is your monthly cost of maintaining this ban?

These number should show if it is worth the effort.

/Jesper

jsinger

2:29 pm on Oct 5, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Reminds me of when I tried to take pictures years ago of the outside of a Limited store in a busy mall. We were looking for ideas for new stores we were designing that were 100% non-competitive with the Limited.

The manager charged out of the shop, yelling that pictures weren't allowed. (Verboten! LOL) I'm sure she was contemplating ripping the film from my camera, ala some third world country.

I snapped on my telephoto lens and clicked away from just down the mall. I also could have come back on a Sunday morning before stores opened and measured the stores every detail to the millimeter.

vite_rts

2:41 pm on Oct 5, 2006 (gmt 0)

10+ Year Member



Its sounds like an exercise in futility, furthermore once your competitors realise what you're doing

They will easily find ways around it

And, then they will start to speculate about your reason for doing it,perhaps you might then get an escalation of "unfriendly technologies"

jsinger

6:11 pm on Oct 5, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I presume that any significant internet business has at least one backup system for connecting to the Internet. We have three.

sun818

7:55 pm on Oct 5, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



I don't see the harm in trying it out. If you find that you have to price match less often banning the IP may save you money.

I know many of my competitors are technically inept even though they are in the technology industry. Even if competitors have dynamic IPs, these IPs do not change unless the DHCP server recycles your IP from non-use. As far as I know, most people leave their DSL/Cable modems on. So, in practice, the dynamic IP does not change.

lexipixel

9:06 pm on Oct 5, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



"We have a low price guarantee on all our products."

-alexsien

Turn the tables on your competitors.

Put links on your home page to their site's (that open in a new window so your site stays on their dektop). Run some large promotional copy saying "Check pricing at Company X, Company Y and Company Z --- then call us last --- WE WILL BEAT THEIR LOWEST PRICE".

Offer and provide great servie and get known for that, (and maybe you won't even have to just sell on low price alone).

The idea of blocking them sounds like a futile effort. It would be a simple matter of any of them using their home computer, a mobile laptop connected via a WiFi hotspot, using a computer at a library, etc.. etc.. etc..to viewing your site

The only drawback to my approach is if you really can't sell at the lowest price.

"Price is what you pay. Value is what you get."
- Warren Buffet

ispy

4:33 am on Oct 6, 2006 (gmt 0)



"WE WILL BEAT THEIR LOWEST PRICE"

What do you do when they just keep bouncing back and forth and your competitor just keep lowballing? If you have a low price guarantee do you price yourself right out of any profit margin, or do you opt out of any further game at some point? How do you know if in fact your competitor has undercut your price or if your savvy customer is "misinterpreting" things? I have spoken to people before which felt like a competitor feeling us out for our willingness to price match, it is worth it?

fiu88

4:45 am on Oct 8, 2006 (gmt 0)

10+ Year Member



The competitor game is very dynamic in realtion to e-comm., We are constantly agreeing with, then batlling with competitors.Its a fact of life in ecomm...You need to stay 3 steps ahead and keep changing ( dynamic)..Let them catch up. copy you...but always have the next step in mind..
As for banning...kind of impossible with all the proxy/ip spoof software available....We see all sorts of weird ip's all day vis-a-vis our live visitor views...
If your comp. has the time to waste to try to mess with you...you must be doing something right...If they didnt care to take the time to check you out, you probably werent affecting their sales...

Keep 3 steps ahead and let them chase you!

fiu88

4:49 am on Oct 8, 2006 (gmt 0)

10+ Year Member



As I wrote that, I changed 4 coupon codes to force the comp.down......I've Also enlisted 3 new e-bay sellers to create some new competition for our competitors, as their forte is ebay
...Its all a game ...and the fittest will survive ..
No use complaining, just adapt and conquer what you can today...

sniffer

11:07 am on Oct 9, 2006 (gmt 0)

10+ Year Member



you are just sending a message to them that they're on par with you; that they really are competitive

i'd rather have the doubt in their minds...

Rugles

1:04 pm on Oct 11, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Redirect them to a "special" site with inflated prices.