Can anyone recommend a great web-based Trouble Ticket system?

There are soooo many...

[limitup]

Can anyone recommend a great web-based customer service/trouble ticket system for a small web business? Ideally something written in Perl or PHP, running off of MySQL. There are just so many of them out there my head is spinning, so I was hoping to get a few recommendations.

I'm looking at one called Trouble Ticket Express which looks pretty good - it has most features we need and it's written in Perl so it's easily customizable. Has anyone used it? They actually give it away free and sell add-on modules for it ... pretty cool if it's as good as it looks.

[philbish]

Been using supportsuite by kayako for a few months. Wasn't free.

It runs slower than a desktop application, but overall I think it has been good.

[mangotude]

I use Kayako on a monthly subscription and have been pretty happy with it.

[yashsr]

yes Kayako is good. Our company preivously used to use Cerberus but now we use Kayako.

[evaddnomaid]

Last time I needed to set up an incident tracking system I used Double Chocolate Latte. It is available at SourceForge.

[jrlooney]

depending on the features you want, I've used Flyspray and SugarCMS. Sugar has an open source as well as a commercial version.

[edited by: lorax at 2:37 pm (utc) on Sep. 6, 2006]
[edit reason] no URLs please [/edit]

[mattb]

Can anyone compare and contrast Kayako vs. Request Tracker? We currently use RT and are happy with it. However are there features in Kayako that we might be missing?

[cfx211]

Jira is getting the job done quite nicely in our 100 person organization.

[coopster]

Eventum [dev.mysql.com] is used by the MySQL AB Technical Support team.