Forum Moderators: buckworks
To make a long story short, I had some 1000 transactions go through one of my sites that were verifying phished credit card accounts. Since correct contact information, card validation numbers, and address verification were all provided, it was impossible to tell real orders from fake orders. It took that long before we were able to block them.
Cardservice International is fining us $25 per chargeback. This will total some $25,000 in fines. We did file a criminal complaint with the local authorities, and requested that Cardservice waive the fines for these transactions, but Cardservice won't budge, saying "Hey, that's the deal according to your merchant agreement."
Can anyone suggest some action I could take? I don't really want to pay Cardservice $25,000 for the privilege of having been a victim. Any thoughts are appreciated, thanks!
Who is your agent with Cardservice? Do you still maintain some contact with him / her? If not - call CSI and request to speak with the legal department. See if they are able to help you.
Also - when these charges were being made, were you notified & did you check MMO to see if a retrieval request had been made?
If they legal department will not help you, contact the Ventura Country DA. Explain your situation & I am sure he will help you.
-Corey
This is the second post actually that I can recall on this forum - the other was with authorizenet.com gateway with Wells Fargo. The problem with updating these gateways costs a lot of time & money, something that the corporations just do not have it seems. The hackers are busy doing DDOS attacks etc right now on most of the gateways. I guess it boils down to who is going to win?
-Corey
Funny about advice, fools won't ahere to it and wise men don't need it
Do what you want
See Ya!
Tim
His first post:
"I would contact a company by the name of TrustCommerce. They saved my bacon and one of my clients. Ask to get a conference with their Processing professionals, Rob, Joe, John Allen? Great group of blokes.
So funny!
I've used practically every payment solution out there. Old Cybercash back in the day. I have a client that was almost TMF'd by their merchant bank for excessive chargebacks. The people at TC helped my merchant turn it around. I really don't know how, because I don't know about the risk issues, but my client freaking loved me.
Another one of my clients closed a batch twice for over 200k and they helped stop it from hitting carder holders. They called the merchant with me on the phone and talked us through the whole process
So sorry if I sing their praises, but every other payment gate way makes me wait around to talk to people that can't really help me. And yes, when I find a good company out there, I spread the word. I hardly think they need my help. Spreading the word, is this not what this forum is for?
