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Forum Moderators: buckworks
The items are the kind that people locally have been known to buy, wear one night, then return (in our limited retail experience). Our concern is that happening online since the price ranges are typically $400-1500 per item.
We can 1. offer a 30-day money back guaranteee 2. accept no returns or 3. have a restocking fee.
What experience have you had online with luxury items being returned? Does the money back guarantee inspire enough confidence for more sales and is that more than enough to offset possible return costs?
I don't think that many people would actually go through the hassle of sending the item back just because they were cheap. But the ones you do get back, would it be feasible to setup an eBay store just to sell your returns? And would you be able to recoup your costs?
you can't charge a restocking fee if the item was delivered damaged and is being returned ... read between the lines ... the kind of person who is going to wear it and send it back is the kind of person who knows this.
After that, you have to figure out how to configure the actual product so you will know if it has been worn/used.
But I would not launch until I had a good relationship with the cc rep and everything was spelled out.
Remember, as there are so many nice and lovely people out there, there are also predators looking to get over on nice and lovely merchants.
It would be a mistake not to take Amex, if you send everything direct signature required, chargebacks shouldn't be a problem.