10/26 Auth.net system upgrade

Not ready for primetime?

[jollymcfats]

Anyone else seeing this? Auth.net has started returning HTTP status 503 (Service Unavailable) with this message:

Our servers are currently too busy to handle your request. Please wait a minute and resubmit. Thank you.

I suppose this is a step up from just closing the socket, which is what it used to do under stress.

I guess we'll see if the upgraded gateway code holds up through CST-PST lunch hours and the end-of-workday rush. It doesn't bode well that errors started coming in at the very start of EST lunch time.

[Corey Bryant]

Seems to be going a little slow here right now as well.

The LinkPoint payment gateway is probably one of the strongest out there. It is owned by the First Data Corporation. First Data has been doing electronic money transfers since 1871 and they were the first processor of both VISAŽ and MasterCardŽ bank-issued credit cards in 1976. First Data processed 12.2 billion transactions in North America alone in 2003.

Authorize.net is probably the most advertised electronic gateway. A lot of people think they can sign up with them and immediately start to accept credit cards. They do not release you need a merchant account as well. Authorize.net even uses the First Data platform to help facilitate transaction processing.

Verisign also has a payment gateway. Verisign is probably the most recognized name because they also offer other services and products for the internet (i.e. SSL certificates, domain registration, hosting, etc). You do not need to purchase everything from Verisign to have a successful e-commerce business.

-Corey

[christopher w]

Yup - extremely slow for me today using the virtual terminal.

[jollymcfats]

I spoke too soon. We're not getting any more 503s on AIM, they're now back to just closing the socket & dropping the transaction.

_{edit: and now 503s mixed in too! how fun this is.}

[craftedev]

AIM seems to be hit and miss for us today. We had a lot of problem on the 20th. Found this on the virtual terminal today:

Under Maintenance
The Merchant Interface is currently undergoing system maintenance. We apologize for the inconvenience and thank you for your patience while we work to enhance the payment gateway. Please note that while transaction processing times may take longer than normal, the payment gateway is successfully processing transactions. We expect that the Merchant Interface will be accessible again around 3:00 PM Pacific Time.

[hfwd]

OK for us on the 26th, slow on the 27th.

[sun818]

Emails are getting dropped but when I log into the site, I can see that the transaction has been submitted. I use a third party shopping cart service that e-mails us the details, plus we get download cart details separately. So between the three methods, I think there is coverage from any one specific failure.

[grandpa]

I've been losing sales today because our merchant id is invalid? That's what a customer called to report. It seems hit and miss, however. We tried a transaction a while ago and it worked fine.

I wish they would schedule this stuff for the wee hours.

[hfwd]

We can always tell when authorize is having glitches - orders drop like a rock!