Mandatory check box

will it lower conversions?

[JenniferL]

Does anyone have a mandatory check box in their checkout? We are finding, in spite of the fact that we clearly state our cut-off time for same day shipping, that customers are choosing next day air after the cut-off time, and expecting it to be delivered the next business day.

Our policy is that any orders placed by 11am are shipped the same day, and any orders placed after 11am are shipped the following business day. We list this policy right on the checkout page, and also in our info pages, but we have quite a few calls from customers saying it is late, when in fact it isn't.

I would like to implement a mandatory "I understand that any orders placed after 11 am CST will be shipped the following business day" check box, but am concerned that this may affect conversions. What do you all think?

[lorax]

Rather than institute something that is "in your face" I'd opt for modifying the code to compare when the form is submitted against the cutoff. If it is past the cutoff time then offer a polite explanation that the cutoff time has passed for the day and allow them to choose from the remaining options.

Hm.. if you can get this written then you should be able to have the programmer write the code to simply not even show the Next Day option with the same logic and avoid the incident altogether! :)

[Essex_boy]

yeah thats the best way me thinks!

[JenniferL]

Thanks! I'll look into that.