Forum Moderators: buckworks
The prospect is anybody who travels to spain, I believe it does not matter how we reach him/her. This could be through an online channel, print, teletext, radio, etc.
What it is important is that the bookings are all made online, with a call center baking it up.
I sincerelly believe the secret of all of this is INTEGRATION of all the channels. Simple thing that we sometimes forget...
thanks