2CO Down?

My customers can't get orders through.

[pdivi]

Since yesterday morning, 100% of my customers have been getting a "denied -- error unknown" message when they put an order into 2CO. A 2CO support rep. did some asking around and told me it's an intermittent problem of which they are aware. I've been checking hourly and the intermittence seems pretty persistent -- I have not gotten past the error once.

I don't understand such a lax attitude from a company whose very livelihood relies on orders getting processed. You'd think that if their vendors couldn't get orders through, 2CO would be freaking out. Anyone else having problems?

[blaze]

My checkout is working. At one point do you get the error?

2checkout has big problems. Unfortunately, they also seem to have the market pretty much to themselves for anything other than Canada now that paysystems.com has dropped out of the picture.

I'd love to find an alternative payment system.

If anyone knows of one (other than paypal..) please let me know.

[Mr Bo Jangles]

I'd love to find an alternative payment system.

Kagi - been in the business longer than 2CO

[Essex_boy]

Isnt there something odd about KAGI? Like they only accept vendors with downloadable products?

[pdivi]

With enough fumbling by 2CO there will be new entrants into this market. Maybe PayPal will come up with a premium option, or a merchant svcs. provider will come up with a low-end option, and we can all say goodbye to 2CO.

Due to the lack of support, I've taken them off of my order page and I'm sending my processing fees elsewhere. It would have taken them 10 minutes of REAL support (i.e. taking a look at my order page, not just firing off a probable cause and moving on) to keep my business. What a shame.

[Mr Bo Jangles]

No, Kagi now allow you to sell everything I think (except porn I suppose).

CCNow are a bid odd in that they only allow you to sell 'tangibles', so if your software is *only* via download, then you can't use CCNow.

IMO, Kagi are solid and not too dear, but their 'systems', especially their vendor product setting up systems are really a bit bizarre and messy and complicated, and this is because of how they've evolved over the last 10 years.

more listed on online-payment-processing.com

[Mr Bo Jangles]

With enough fumbling by 2CO there will be new entrants into this market. Maybe PayPal will come up with a premium option, or a merchant svcs. provider will come up with a low-end option, and we can all say goodbye to 2CO.

There is a lot of money to be made in this area - you only need to look at the millions of PayPal clients and the $Millions in sales that 2CO processes, but the banks make it very hard for these third party processors.
It surprises me that some smart ex-bank executives(with all the right contacts) haven't set up some nice systems - then we'd have multiple *good* companies to give the likes of 2CO some decent competition.

All it will take is some smart whips, some good contacts, and management who have a decent attitude to their customers.

[Essex_boy]

Its a real shame with 2CO I have/had 2 accounts with them but stopped due to the length of time it took me to get my money from them.

A major minus as well are the problems they are having.

[Import Export]

2co is the worst of the worst, however not many others offer instant setup with no credit checks etc..

Essex boy: You can get weekly payments setup pretty easily. Once you process over 2k per week just email a rep and tell them its vital you get weekly deposits and they will set it up. I did it with 14 accounts.

I looked into starting such a company with some buddies that program at paysys and a couple bank execs. In the end we dropped it, you need to pretty much own a bank to get it done.

edit: I personally switched all business from 2CO to auth/wells and have been extremely pleased ever since. Only 1 (one) small technical error EVER, and nothing on the user side.

[Essex_boy]

Yeah I saw they would pay weekly but wanted everything bar your DNA sample to do it.

[Import Export]

No way, everytime I set it up all it took was a request via email.