Forum Moderators: buckworks

Message Too Old, No Replies

Store Builder Shopping Cart Services

The all in one approach?

         

jo1ene

1:26 am on May 22, 2004 (gmt 0)

10+ Year Member



Not because I'm looking to get such a thing, but why would someone want to pay for these "store builder" ecommerce services. You know the one... Choose a template, log into their web site, add your products, pay $30 to $50 a month. Maybe it's just because I'm a web designer, but I find the whole thing tacky. What are the advantages to the "store builder"? What are the advantages to hiring a web designer? Why are we as professional web designers so valuable? We save them time? We can deliver a better looking web site? Your ideas?

moneymancn

1:45 am on May 22, 2004 (gmt 0)

10+ Year Member



Imagine you are NOT a web designer and have NO real knowledge of programming (hard I know) then you may be attracted to one of these to get you started.
It is a frightening experience coming on to the net for the first time and whilst these products have their limitations at least you have a "web presence" if you are a small business.
We did not use them as i decided to wrestle with Front Page instead at the beginning but they were a credible alternative.
MM

jo1ene

1:55 am on May 22, 2004 (gmt 0)

10+ Year Member



Sure. But how do we convince people to pay for a professional (ie. me or you)?

webtress

1:08 pm on May 22, 2004 (gmt 0)

10+ Year Member



jo1ene, most of the time trying to convince people to do anything is a waste of time, it's better to spend that time seeking out people who need your services. I have a customer who got the site builder with his merchant account only to find out he couldn't use his logo or change the colors to his color scheme. Another just couldn't use the builder. But if you have the extra time, throw up a page for them, send them the link showing them what your site could look like, the visual impact sometimes has an effect.

jo1ene

1:28 pm on May 22, 2004 (gmt 0)

10+ Year Member



>>jo1ene, most of the time trying to convince people to do anything is a waste of time,

I guess I really should to look at it this way. I pitched a redesign to a local business a while back. They didn't have an ecommerce site, but I think it is illustrative of a similar mind set. He said he didn't have the money to hire a professional. But as soon as he got a few hundred dollars he was going to splurge on FrontPage. Ack! He re-did his site with FrontPage recently... He's happy as a pig in "poo" and it still looks awful! Of couse there's no telling him that.

nalin

5:19 pm on May 22, 2004 (gmt 0)

10+ Year Member



I think most small business owners think in terms of the pre dot-bomb market. $50 a month is a very small cost if it generates one order (or two or even a handful of them dependant upon the cost of ones widgets). Thus whats attractive to the business owner here is a tiny upfront cost and the potential to not only break even but make money within the first month.

I dont often recruit clientele as I have a full time job and more contract work then I can effectively handle, but when I do solicit more work it is the merits of my previous work that sell.

These merits often extend beyond the asthetics of the sites, they generally encompass getting potential customers to the site and to the cart and soliciting orders - because if you can demonstrate that a track record in improving the bottom line then the job is yours.

I think that most companies out there could care less what a website looks like, what features it has, how cool it is etc., what they most want demonstrated is that their investment will pay for itself.

webtress

11:32 pm on May 22, 2004 (gmt 0)

10+ Year Member



[quote] think that most companies out there could care less what a website looks like, what features it has, how cool it is etc., what they most want demonstrated is that their investment will pay for itself.[/qutoe]

Those that see the bigger picture, but those that don't say things like "Well we were thinking that we could have the site done in flash with a picture of uncle bob flying in on the left and..." I explain that it doesn't matter how beautiful or ulgy your site looks if no one can find it and the sites that I create are search engine and customer friendly.
These are the points that also need to be placed up front. Also though the initial cost may be low in the long run they would be saving money by owning their site not renting it.

JenniferL

3:27 pm on May 23, 2004 (gmt 0)

10+ Year Member



I can speak from experience as to why I chose the "all-in-one" package. I didn't even own a computer until a year or so ago, and right away I started researching for ecommerce, and I gotta tell you - it was mind blowing. I didn't know my rear-end from a hole in the ground when it came to this stuff, and there was sooo much information out there that I got REALLY frustrated real fast. I kept trying this and that software and this and that shopping cart, but when I really broke everything down, I was being nickled and dimed to death. Besides the fact that every time I thought I knew everything I would need, I would find out that I still needed one more add-on, etc etc. Out of sheer frustration, I decided to go with a well known all-in-one ecommerce package. Also, I knew absolutely nothing about building, and this company made it easy - until I realized that my site looked like a kindergardener put it together, not to mention that fact that after tons of research I finally realized that I needed a professional to design and optimize. And that, my friends, was another fiasco. Webmasters are a dime a dozen - but GOOD webmasters are hard to find - I know, I got ripped off for over 4k. The whole ecommerce thing was a hair-raising experience. An all-in-one ecommerce package is a good thing, I think, for people who want to get their feet wet.

jo1ene

10:22 pm on May 23, 2004 (gmt 0)

10+ Year Member



>>I explain that it doesn't matter how beautiful or ulgy your site looks if no one can find it and the sites that I create are search engine and customer friendly.

Webtress, good point! THE point...

Web_Doctor

12:06 am on May 24, 2004 (gmt 0)

10+ Year Member



There are all-in-one packages and then there are ALL-in-one packages. The packages sold for $20 or so per month stating that you can be online and selling in 5 - 10 minutes (sometimes they state a little longer) appeal to people who have the dream. Unfortunately, those individuals are misled and there's nothing that can be done about it until the community as a whole demands better.

Search engine friendly means more than allowing Google to index a site. Google can index nearly any site and can index Flash MX files. It's the other search engines whose spidering technology isn't as mature as Google's that we have to be concerned with. There are a number of articles on search engine friendly shopping carts. Some of those are published on ****.com.

ALL-in-one packages that include the ability to provide search engine friendly pages for both the cart pages and non-cart pages bring new horizons to the community. Understanding the abilities of the search engine spiders is a requirement for building and designing search engine friendly shopping carts and content management systems.

There is also a need to understand that not everyone knows how to optimize a web page. A system must be developed with this fact in mind. Providing a small bit of help and forcing some elements helps put pages in the good positions with little work.

webtress

5:35 am on May 24, 2004 (gmt 0)

10+ Year Member



Thanks jo1ene, WebDoc
It's the other search engines whose spidering technology isn't as mature as Google's that we have to be concerned with.

I have to disagree with you on this as webmaster world is full of posting like "my site fell,dropped or I can't find my site on google" Since google currently holds the majority of the market share thats the one I focus on. As you stated their technology is mature and if a website is designed around the older technology then it will experience problems. The other not so technological advanced search engines tend to stick with the older way of doing things, so a balanced blend of both is needed when designing.

Web_Doctor

2:09 pm on May 24, 2004 (gmt 0)

10+ Year Member



webtress,
You miss the point.

Although Google can index dynamically generated web pages like those I find on your site, other search engine spiders have problems with those pages.

You are right in the concern that Google currently has the majority of searchers. And, I do agree that it isn't always a factor on the page that makes pages disappear from Google's index.

You seem to have assumed that I was stating you have to limit your site to the abilities of other search engines. That by far is not the case. You do however have to develop your site so they can navigate it. Just because your site have unique keywords, page title, and such doesn't mean the other search engines can navigate your site.

I hope this clears things up for you.

webtress

4:00 pm on May 24, 2004 (gmt 0)

10+ Year Member



I have used several different templates and work with sites using others. My concern is do these all in one companies design pages in a way that uses a balance to make these sites customer and search engine friendly, whereby giving added value to their customers that their pages will be found. Or is the customer stuck with their technique of doing things without the flexibility to make changes.

Web_Doctor

5:03 pm on May 24, 2004 (gmt 0)

10+ Year Member



Most of those companies don't allow that capability and I will agree with you on that point. But to say that all of them do not allow for customizations would be incorrect.

Typically those systems with template designers are not full wysiwyg editors. They are no better than Homestead, Geocities, Tripod of the like. Registrar services even provide those template designers and people fall for that every day.

The reason a lot of those organizations don't provide strong wysiwyg editors is because of the higher level of programming it takes. This is not to say they don't know how to program, rather to say they don't put the time required into their solutions.

Shopping cart designers typically spend between 30 and 60 days designing their shopping cart to put on the market. While this is great for a web designer developing a site for a client, it typically is not reliable enough in my opinion to make the solutions top notch.

Developing software is a slow and meticulous process. However, people tend to think developing software for the Internet needs to be fast. That's because everyone thinks someone else is going to come up with an idea and launch before they do. While that might happen, it doesn't mean that the company that takes their time can't beat the first guy out of the gate. Whomever has the better horse wins the race.

I hope this helps.

docsabre

5:03 am on May 29, 2004 (gmt 0)

10+ Year Member



Those all-in-one solutions are starter sites/stores. After a while people are going to want special features, optimized sites, designed sites, etc. They will begin to see the value in good design and want to have their site reflect their sensibilities. Also, being a good web professional means keeping up with all of the various skill sets. It's certainly not the same game as in the past, when a little html knowledge was all you needed. I wouldn't worry too much about the competition, people need the skills you have and once anyone starts to make serious money, they're going to want to reinvest some of it in their site(s).

Web_Doctor

2:26 pm on May 29, 2004 (gmt 0)

10+ Year Member



Perhaps you should check out some of the options available. When I talk all-in-one I don't refer to those programs you can get for $20 per month. Anyone that chose to spend their money on that would be start-ups and people that don't know better.

The average all-in-one package isn't scalable. And even if a site owner hired a designer that doesn't mean that designer knows what they need. Many times on my radio show I had people call in asking for reviews and many times those reviews weren't raving. There were problems whether it be a focus upon graphics or a focus upon what I call 'street html' (it works but not as good as the properly developed html, kind of like street fighting and karate).

Some all-in-one packages are like street fighters; they work but not as good as they could be. Then there are the karate type all-in-one packages.

You need to find one of those karate type all-in-one packages.

docsabre

3:01 pm on May 29, 2004 (gmt 0)

10+ Year Member



I guess there are two parts to the original question. The first part is "why would anyone pay for these all-in-one solutions?" and the second part could be paraphrased as "how do the professional web designers fit in?" I was trying to address the second part. The first part, as you point out, is that some of these solutions are not bad, probably good enough for a lot of people. So, what we end up with is a market with a number of different types of customers. some of whom can be up-sold to the next level.

Web_Doctor

3:59 pm on May 29, 2004 (gmt 0)

10+ Year Member



I'm sure you're a great programmer, although I've never seen your work.

Perhaps we should start this thread with the question of what do people consider an all-in-one package.

All-in-one packages can fall into one of the following groups:

1> Yahoo! Stores and those little hosted shopping cart packages
2> Shopping carts provided by online gateways
3> Systems that give pre-defined, non-unique templates with their shopping carts
4> Systems with full wysiwyg editors

Obviously, the first three options we would consider less than adequate. Option four allows you, the professional designer, to use the system while gaining the opportunity to use systems you would spend years developing. Obviously your customers couldn't afford the cost of development.

Of course, not all systems with wysiwyg editors would meet your specific requirements, but to discard them all on notations that they do not work would be short-sighted. There are many designers that purchase shopping carts for their clients; you may even be one of those designers. Small design shops can actually make more money by using a strong system that includes a strong wysiwyg editor.

Some systems with wysiwyg editors put all pages within the system. Some call these systems content management systems. However, content management systems started out as content management systems and added shopping cart features later. One shopping cart I know started out as a shopping cart and decided to add the content management features. They state this empowers the site owner to achieve 100% managability of their site without having to call a designer to make a change or add a new page.

Obviously, the broader you can build your portfolio the more clients you have and the more people talk about you. Then some clients will want you to manage everything for them.

JenniferL

6:12 pm on May 29, 2004 (gmt 0)

10+ Year Member



I have a Yahoo! Store. For a beginner just starting out, it was exactly what I needed. It is very customizable, however you must know RTML. The main drawback was finding someone who was proficient in RTML. Originally, out of the 10-15 design/optimization forms, NONE were very familiar with RTML. The one company who did say they knew RTML, I found out later that they actually knew very little about it. I did finally find a programmer who knew RTML, but it took awhile. Other than the drawback I just mentioned, the Yahoo platform has worked very well for my needs.

Web_Doctor

6:29 pm on May 29, 2004 (gmt 0)

10+ Year Member



JenniferL,
I'm sure you feel confident that Yahoo! Stores meets your needs very well and I commend you for speaking your mind.

Yahoo! Stores is, however, something that I would never recommend anyone to use. While Google has indexed over 5 million store.yahoo.com pages, Yahoo itself has indexed less than 500,000.

That means if your site depends upon using Yahoo! Stores to present your products you can hang up performance in other search engines. Google's the only one that will help you.

Then you have other problems which haven't even discussed yet. How do you handle optimizing your pages if you're building static HTML pages? How many products do you have? How many categories do you have?

Obviously all those questions add to the cost of ownership. That's not even counting the per transaction fee Yahoo! Stores charges you. I prefer flat fees where I know what my budget is.

Even with the Yahoo! Shopping you have to pay for clicks into your store. Certainly that adds to your cost of ownership, but that is advertising costs and you have an option to participate or not. The per transaction fee is not optional.

Still, you may feel confident that Yahoo! Stores meets your needs. But have you looked at other options to see if they meet your needs better?

JenniferL

7:50 pm on May 29, 2004 (gmt 0)

10+ Year Member



I understand your points. A few points I need to make are: I do not focus on my store.yahoo.com url - I have another url "www.mysite.com". I have been indexed fairly well in both Yahoo and Google, and my positions on both Yahoo and Google have been rising steadily - although I have not even been in business for 1 year. I am not in Yahoo shopping as the cpc costs far outweigh any sales I would receive. Yes - I am charged a flat fee per product per month, but it's minimal. Yes, I am also charged a revenue share, again, for now it is minimal, however, as our sales increase I may have to rethink that again. For the space I need for my store, the hosting fees alone using another company would be more expensive than the store+product fees that I currently pay right now. Keep in mind that I have an old "legacy" store and not the new Yahoo! ecommerce package that they recently rolled out, so I cannot say for sure how that one works. Also keep in mind that the platform I use now is easily understandable for a beginner like me - I can make changes and add products as I need to, without hiring someone, most of the time. As far as "static" pages - being a newbie at this, I am not quite sure what you mean?
*I'm hoping that nothing I said in this post is against the tos*

Web_Doctor

8:55 pm on May 29, 2004 (gmt 0)

10+ Year Member



Static pages can be described as pages you could develop using Frontpage, Dreamweaver or even hand-coding the HTML. These pages may have one or more products.

I'm not sure what package you have with Yahoo! Stores, but let's do some math. Of course I'm making general assumptions. Hopefully that won't be a problem.

Yahoo! Stores basic package: $39.95
Per transaction fee: 1.5%
($1.50 per $100 and $2,000 per month would be $30)

So, assuming you're selling $2,000 worth per month your costs would be $69.95.

This does not include the management services of a web designer or SEO specialist.

I know SEO specialists that charge $1,500 per month and I know some that charge $300 per month. At the low spectrum your monthly fees would then be $369.95 per month. Of course, you may not be using the services of an SEO specialist.

A solution that empowers you to manage and optimize your own pages with little effort and knowledge increases your ROI. That's what some all-in-one solutions can provide.

docsabre

9:11 pm on May 29, 2004 (gmt 0)

10+ Year Member



Ye Gods! $300.00 per month for an SEO specialist? I'm obviously in the wrong field!

Web_Doctor

9:27 pm on May 29, 2004 (gmt 0)

10+ Year Member



docsabre,
There's a company I know of in Victoria, not far from you, that charges $600 per month.

As a psychologists don't you know people that get paid up to $500 per hour? And often they never show 'real' measurable results.

SEO specialists can show 'real' measurable results. Then again, SEO specialists that know how to develop copy and at the same time optimize for the search engines help increase ROI. So, not only do strong SEO specialists show results in the search engines they also show results in sales.

As a psychologist, I would imagine that you could develop some really strong copy and help improve sales for someone. Now, all you need to do is learn how to ethically optimize a web page. Get to work on it and start building your portfolio.

JenniferL

9:32 pm on May 29, 2004 (gmt 0)

10+ Year Member



The basic package you described is the new ecommerce solution that they rolled out. I did not upgrade, and my costs are lower than what you describe - of course I am still charged a minimal cost per product per month, but it amounts to very little. As far as SEO specialist, I use someone for little things here and there as needed, but most things that I need done on a regular basis I have taught myself how to do. All in all, my costs to run and maintain my site , including any extras if I need to use the programmer, are under $150 per month. Again, if I hadn't found this type of package, I would not be doing this right now. My hair was turning gray researching everything I would have needed for ecommerce..lol!

ZoranKnezevic

9:46 pm on May 29, 2004 (gmt 0)

10+ Year Member



well, first time when I get in tuch with x-cart shopping software I was amused... well, in thet time it was about 180$ and I knew it worth moch more... then I found OsCommerce it is good peace of code but the difference was obvious with x-cart you can start all by yourself and with oscommerce you have to buy support if you are not a programmer.

Well, I decided to save some money (and spend some time, time is money you know) and now I am mastering oscommece but in the next life I am not sure what will I do in the same situation.