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"Buy Now" or "Add to Basket"?

What should I label my button?

         

jweighell

9:29 am on Oct 16, 2003 (gmt 0)

10+ Year Member



I've been doing some experimentation with the buying process on my site. Does anyone have any thoughts on whether labelling the button "Buy Now" or "Add to Basket" makes any difference?

Also what about colouring of the button? Does a bold colour make it more likely someone will click on it?

ukgimp

9:39 am on Oct 16, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



BUY NOW

major call to action. My old dears dont even know what basket is. They sure ass hell konw what BUY NOW means aand that goes for alot of people.

NFFC

9:50 am on Oct 16, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Add to Basket/Cart :)

If its good enough for amazon its good enough for me.

jweighell

10:05 am on Oct 16, 2003 (gmt 0)

10+ Year Member



I can't help feeling that BUY NOW is a bit pushy. On the other hand, not everyone will appreciate the basket concept, so having BUY NOW is a lot clearer and, as ukgimp says, a major call to action.

Also, having BUY NOW seems to imply to me that it's going to take me straight into the payment process, when I might want to add other items to my order, so this might put me off clicking it.

Is there a compromise between the two?

ectect

10:37 am on Oct 16, 2003 (gmt 0)

10+ Year Member



We always use "Buy >" or "Add to cart" - pretty clear and neutral

Cheers

ppg

10:39 am on Oct 16, 2003 (gmt 0)

10+ Year Member



>Is there a compromise between the two?

possibly having both, "add to cart" for people that want to browse, "Buy Now!" for people that want just that one item - like amazon's 1-Click.

colour - yellow background. Yellow stands out and comes forward more than any colour, its why ny cabs are yellow (I remember reading somewhere...)

killroy

10:40 am on Oct 16, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



HOw about "Buy Here!"? It indicates that this is the way to buying but not that the buying happens straight away. I'm sure there are some people who don'T jsut think it takes them to checkout, but that "buy now" immediately charges their cards. Don't underestimate the awe of technology for most people.

SN

PCInk

10:53 am on Oct 16, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



I know of someone that said to me - I shouldn't click buy now because I don't know I want to buy it yet.

snookie

10:53 am on Oct 16, 2003 (gmt 0)

10+ Year Member



"Purchase Pronto"? on yellow background...

might get some novelty clicks...

jweighell

11:03 am on Oct 16, 2003 (gmt 0)

10+ Year Member



OK, I'm currently wondering about...

"BUY NOW
(You'll be able to add more items to your order)"

Any thoughts?

killroy

11:06 am on Oct 16, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



How about "buy here","purchase here","add to order","order now", "order here"

SN

andy_boyd

12:31 pm on Oct 16, 2003 (gmt 0)

10+ Year Member



There's no doubt about it, proper wording is needed.

On 1 of my sites I have a blue button with the words "Add To Cart" while on another I have a white button with a green outline saying "Buy Now".

Basically "Buy Now" outperforms "Add To Cart" massively between 2 very similar audiences. On my next site I am going with something different by using "Add To Basket" just to see how it goes, if it doesn't pan out I'll be switching it to something like "Buy Now" for sure.

What about colour? Does anyone have evidence to show what colour for text / graphic is best? How important is size?

jweighell

12:55 pm on Oct 16, 2003 (gmt 0)

10+ Year Member



OK, I've decided - I'm going for "Add to my order" on a yellow button!

Essex_boy

2:48 pm on Oct 16, 2003 (gmt 0)

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This whole thread may seem a touch daft - But I bet that the wording will affect your sales.

People are strange

PCInk

4:24 pm on Oct 16, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Essex_boy, you are correct - it is daft - and it does make a difference.

A number of years ago Amazon.com messed with their buttons until they got the highest clickthrough rate. I also read an article of someone who used to work at Dell and he would change the colour, move the position, change the words and watch the clickthrough rates live (it was on the home page) and the results were outstanding and not what you would expect. But then again, we are technically minded people on this site (except for the spammers, who couldn't read a terms and rules page if they were paid), so what we think should work does not always work for the average person.

jsinger

6:05 pm on Oct 16, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Amazon uses "add to shopping cart."

Frankly Amazon puzzles me. Their pages are too busy and I find myself groping for the correct thingie to hit.

They have "Add to Wedding Registry" (who gives DVDs for wedding gifts?) And "Add to Wish List" and "Sell Yours Here"

I'm not impressed! Jeesh I looked up a $12 movie.

jsinger

6:10 pm on Oct 16, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Walmart uses "Add to Cart" and the page is SOOOOO much cleaner than Amazon's.

Interesting too that they have a "check shipping cost" button right next to the add to cart one. Smart!

I follow the company that actually makes a profit.

PCInk

6:42 pm on Oct 16, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Amazon have made a mess after the experiments, but the best button text that they could find still remains. But it shows that too many choices are not useful and can be detrimental. Amazon UK (I don't use the .com) is terrible. You perform a search and rank products by price and the first results are all zShops second hand stuff or discontinued items. This can be a page or two long!

Amazon in the past was good, but have become worse - read reports on their user testing is still useful though.

andy_boyd

6:54 pm on Oct 16, 2003 (gmt 0)

10+ Year Member



Amazon is a bit of a puzzler indeed. It amazes me that they take the time to put so much information on every page. You can search their site, search the web with Google, Add To Cart, Add To Wedding List, Add To Wish List, they have company blurb and customer reviews, second hand offers, links to other sections, links to other related products, ads for other products ......

Fair enough, they're a big operation, granted. But if I was to add the equivalent to one of my sites the average customer would run away because of the clutter. What is the purpose to such information overkill when Amazon is now a household name, they don't have to prove to anyone that they are a real company!

How much content on average do you put on your product pages?

swdesign

7:11 pm on Oct 16, 2003 (gmt 0)



I follow the company that actually makes a profit.

What works for one market may not work for another. Also not sure a companies size or profitability says anything about the thought they've put into the text they've put on their order button.

I wonder what the average viewing public thinks about a "shopping cart". I'm suspicious that there's some association between shopping carts and a difficult to understand pain in the *ss.

jsinger

7:30 pm on Oct 16, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Sure enough, the Amazon wedding registry button even shows up on computer software.

Have brides changed that much? Our anniversary is next month and I know my wife would love FrontPage 2003 and one of those cute thumb drives.

On Walmart, when you go to gift item a link appears for their wedding registry, but when I looked up a "garden hose" or "Frontpage" no wedding option appeared.

jsinger

7:53 pm on Oct 16, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Profit had almost nothing to do with most websites in the early days. They were designed to *impress* ones competitors, friends, shareholders, the press, etc.

I'm amazed that you didn't see buttons that said: "Click to Buy From Our Really Cool Flash Animation Shopping Cart But First Read Our Mission Statement From Our CEO."

In 1999, Commerce sites fell into two categories: huge money-losing corporate sinkholes. And small-time sites that were often gold mines in terms of ROI.

Ego still plays a role and needs to be filtered out.

-------

Shopping cart *IS* an awful term, but I use it while waiting for something better to come along.

wackal

9:16 pm on Oct 16, 2003 (gmt 0)

10+ Year Member



where are the majority of your customers located? If its outside the USA, then a shopping cart might not be a term they are familiar with.

I don't think Buy Now is a very good choice, because of the fact that it implies that you will be taken directly to the payment screen. Add to cart or add to shopping cart is fairly well known in the US. On my site I prefer add to cart simply because it is shorter.

andy_boyd

9:43 pm on Oct 16, 2003 (gmt 0)

10+ Year Member



Today I changed my Add To Cart buttons after a couple of slow weeks. My new button is 60 x 20, plain white background to match the body background and says "Buy Now" in black Arial Narrow.

Today I have had 4 sales.

It is definitely worth tinkering with the look of these buttons.