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Registrar Hacked - Help

     
1:10 pm on Dec 17, 2014 (gmt 0)

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Hello looking for some advice..

My registrar was hacked and looks like my primary domains registration was moved to some dodgy indonesian company.

I still own the domain but it is up for renewal in Febuary.

Ive emailed top level registrar (enom) and notified them of the situation and requested they take control of the domain.

Is there anything else I can do? Does anyone have experience of this situation?

thanks

Allen
4:30 am on Dec 18, 2014 (gmt 0)

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I'm unclear what your situation is. It appears that you are still the domain's registrant and administrative control. Is that the case? If so, then - again if I follow you correctly - you're saying that the operations of an Enom "reseller" has either been moved to Indonesia or has been acquired by a company in Indonesia.

If it's a reseller then you are on the right track in contacting the parent, Enom. Please keep us updated.
6:46 am on Dec 18, 2014 (gmt 0)

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Hi, yes you are correct. My reseller is a U.K. Based company. They have been locked out of the enom account as have. They have been replaced by a shady Indonesian company as the reseller.

I am still the admin contact and contacted enom but they seem to be struggling with the fact that they only deal with the uk reseller. It's a mess.

I'm concerned that renewal is 6 weeks a way and I won't be able to renew and will be held to ransom.
8:32 am on Dec 18, 2014 (gmt 0)

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The ball is in Enom's court IFF your original / authorized reseller is telling the truth and is otherwise on fair terms with Enom. I'd have my solicitor fire off letters to all concerned. I'd get on Twitter and see if Enom has an account and start broadcasting your circumstances. Ditto if they have other social media accounts.

I'd also keep asking to speak to the manager of the person you are speaking to. Keep moving up the food chain. Look up Enom's corporate info and go up the food chain to the corporate office if you aren't getting any satisfaction at the customer service level. Keep it professional but be PERSISTANT. Fax corporate. Email corporate. Call corporate. Have a prepared statement.

IFF this is, indeed, some form of fraud in the making / happening then speak loudly, clearly, in all possible venues.

IFF this situation is the result of a screw up by your reseller (lousy security practices, etc.) then you may need to lawyer up against the reseller if the harm to you, of losing the domain(s), will be significant. Get a local solicitor / lawyer, one who practices in the same venue as the reseller lives / operates, to write your letter(s) as a local attorney suggests you are getting ready to sue.

Keep going after all concerned. Keep us posted.
6:24 pm on Dec 18, 2014 (gmt 0)

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I can't remember the exact timing however 6 weeks and you could transfer the name away surely or can you not access your account?

They have been locked out of the enom account as have.
8:26 pm on Dec 18, 2014 (gmt 0)

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Its 60 days between transfers.

Ok Update, the uk reseller now has the dmoan back in their name but for some reason the domain is locked at the registrar and NS records cannot be moved. (I have a DR VPS- this is how I noticed).

Presume the domain is locked to stop people doingbad things with it. Luckily zero downtime, hopefully next few days ill get control of the NS back and im going to request a transfer code.
9:01 pm on Dec 18, 2014 (gmt 0)

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Registering domains with resellers is always going to have the potential to lead to this type of "pain"..because the company that they are reselling for has no contract with you..they don't even have to reply to you when things go TU..some do, but they do not have to..( presumably we all remember the registerfly debacle ? )..soon as you get your transfer codes..move everything to a non reseller..deal direct..