Not sure if anyone here can offer any advice on this.
I renew some domains for my client each year. I'm listed as the admin contact of the domains, but his company is listed as the registered owner. We're both in the UK.
Earlier this year, we renewed (his company name).com with a well known domain registration company and received email notification of a successful order. Somehow though, the registrar slipped up and the renewal didn't go through.
Unfortunately we didn't notice the registrar's non-renewal for several months. The domain was just used as a forwarder to the main site (.co.uk) so it wasn't spotted as quickly as if it had been the canonical site domain. Secondly, we'd successfully completed the order process on the registrar's site, they'd taken the money, we had their invoice, and we believed that amounted to a de facto successful renewal (and nothing on their order pages or email suggested otherwise). Thirdly, we received absolutely no communication from the registrar to inform us that they had failed to renew it, nor any countdown emails to the expiring domain.
The problem now is that the domain has since been snapped up by a US company who are listing it for a ridiculous price. We only found out about this after receiving an email from none other than our domain registrar (the company that messed up) offering to sell the very same domain to us for over a thousand pounds. This seems to have been an automated email on their part ("You already own domain X, we can get you domain Y")
Our domain registrar has so far said all they'll do is refund the original measly renewal fee and that they're now unable to retrieve the domain (even though they have only just tried to sell it to us as a premium domain in their email). They're hiding behind small print and refusing liability, effectively telling us that we failed by not informing them that they'd not done their job right.
Has anyone had anything similar happen?
What do you think you would do to resolve something like this?
Would appreciate any input. Thanks.