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GoDaddy issues an Apology and Credits!

GoDaddy Apology and credits

3:05 pm on Sep 14, 2012 (gmt 0)

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Got this in Email this morning:

We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.

We let you down and we know it. We take our responsibilities — and the trust you place in us — very seriously. I cannot express how sorry I am to those of you who were inconvenienced.

The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented a series of immediate measures to fix the problem.

At no time was any sensitive customer information, including credit card data, passwords or names and addresses, compromised.

Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.

As a result of this disruption, your account will be credited for the value of 1 month of service for each plan that has at least one active or published site (Web Hosting, Quick Shopping Cart®, Website Builder, Email, etc.).* This credit will be available to you for the next 7 days. Please click the button below to redeem your credit.

Seems classy to me!

3:35 pm on Sept 14, 2012 (gmt 0)

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nice one
5:13 pm on Sept 14, 2012 (gmt 0)

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WebmasterWorld Administrator not2easy is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

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Since they claim they were not hacked and only went down due to their sloppy practices, how is an extra month a good thing? I don't get it. The only place worse is WestHost.

I have no domains at either one but have helped others find better solutions. Their interface is horrible.
4:01 pm on Sept 21, 2012 (gmt 0)

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WebmasterWorld Administrator webwork is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

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Seems classy to me!

Classy is this: "Tell me how we messed up your business/life (implicitly add "and don't be an ass or a whiney baby about it") and we'll put things right."

That approach might require some real customer service and might cost corporate more than extending the bandwidth/HDD lease 30 days. This is more practical business damage control.

I suspect that a few of their bigger customers (if they have any) will be getting a more individually fashioned apology.

Given Bob's antics "class" would probably be a word best applied in the context of "he's in a class of his own" (in the domain/hosting industry).
4:16 pm on Sept 21, 2012 (gmt 0)

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This credit will be available to you for the next 7 days.

Quick, spend it fast, @ GoDaddy, of course........

I imagine that using the credit will cost most customers money.....LOL.

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