Hopefully this post is not abusing any of your forum rules. Also I would like to apologize for my bad english. Why I am writing this here, is because I hope that somebody has a tip for us, how to get help in this matter and also to warn other people not to make the same mistakes.
We are a small engineering company in Mexico, what have registrated some dot-asia-domains whis Ipmirror (Singapore). Since February 2010 we try to transfer our domains from the Ipmirror to our new provider. But we donīt get a valid auth code from Ipmirror. Over weeks they did not answer. Then they wanted a contact ID from Asia. We gave them the contact ID from our new provider, which has also registrated our other dot-asia-domains. But again no answer. In a phone call they didnīt want to accept the contact ID from our new provider. Finally they checked one of our domains we have with the new provider for the contact ID and told me on the phone that now they would send the auth code per mail. But nothing happen. So we lost already two domains due to date of expireing (they have now the redemption status). I have already sent several mails to the registry.asia organization, but also no answer. As in the next 3 weeks 4 more domains are going to expire, I hope that somebody can give us an idea how to save our domains.
This is also not the first problem we have got with Ipmirror. It took us about two years to get our money from the refunds of unsuccessfull landrush domains back. Only after publishing the case in the net and sending them the link, they answered to our mail and we got our money.
Thanks for any comments!