Welcome to WebmasterWorld Guest from 220.127.116.11
While this site by itself is not a terrible problem, I do have sites registered through this registrar that are due in June 08. Steps taken: obviously, contacting the registrar. Months of emails completely ignored, albeit the tone of the emails grew consistantly more agitated as time passed, but in no way crossed the bounds of civility. Provided the transaction ID proving that payment went through, but still strict silence from the registrar. Also mentioned that even if payment was not received to please provide the authorization code to transfer the domain to another registrar. And cited the non-payment ICANN statement in the recent WW post. Again with no response. Contacted PayPal. Response: claims made on non-physical goods are not within their perview. Contacted ICANN -- waiting their reply.
What recourse does a person have if a registrar suddenly decides to not cooperate? It's not a question of wanting to scam anyone -- the payment for the domain was made in time of its renewal, I'm not looking to fool anyone here, just looking for the domain that has been renewed for the past 5 years and wondering why this year there is a problem. I provided them with the transaction ID so they could check up on it, to make sure that the payment went through. Their silence is a bit suspect, but something to be brushed under the mats so long as the control of the domain purchased was given back. I realize this is a bizare situation; at the same time does anyone have any suggestions?
Registrar Contact Information:
Directi Internet Solutions Pvt. Ltd. d/b/a PublicDomainRegistry.com
Phone: 1 832 295 1535
There is more information you ought to read about them here [internic.net].
Hopefully after you explain the situation, they will be able to assist you.
[edited by: Laker at 2:20 am (utc) on April 21, 2008]
Will reply in the morning, received a message that the call could not go through.
Many thanks, Laker!