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1. Registrars are prohibited from denying a domain name transfer request based on non-payment of fees for pending or future registration periods during the Auto-Renew Grace Period; and
2. A registrant change to Whois information is not a valid basis for denying a transfer request.
It's disappointing to see otherwise respected registrars having to have their hands forced to look after their customers interests.
I wonder when ICANN will get around to whois data mining / selling :)