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Godaddy Customer Appreciation

Godaddy is making house calls now?

     
7:21 pm on Jul 26, 2007 (gmt 0)

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My domain portfolio (if you could even call it that) is peanuts - I only own about 15 domains. Yesterday I renewed some of them and today I received a call from a Godaddy rep thanking me for my business and asking what I thought of their service and/or if I had any suggestions on how to improve it.

I don't think I've ever received such a call in my life and I've had domains through Godaddy for years.

Regardless, I was impressed.

9:01 pm on July 26, 2007 (gmt 0)

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WebmasterWorld Administrator lifeinasia is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

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I had a phone call several months ago from them shortly after the 30-day renewal e-mail. I guess they looked at my history of renewing domains within a few days of their expiration and wanted to see if they could get their money sooner. :)

(BTW, I think we have about 40 domains, so we're not a huge customer either.)

11:16 am on July 27, 2007 (gmt 0)

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I guess they looked at my history of renewing domains within a few days of their expiration and wanted to see if they could get their money sooner.

lol - and here I am thinking that their intentions were to better their customer service. ;)

The more active domainers probably get calls all the time. I did take this is a sincere effort to better their customer service. I guess you need to try anything when you're in a market as competitive as domain regs.

7:43 pm on July 27, 2007 (gmt 0)

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I have several hundred names at Godaddy and received a call a few months back. The rep was trying to sell me on their Domain Discount Club. I decided to pass because I can still register names cheaper with a coupon. I told him that I preferred sales requests via E-mail and haven't heard back from them.
7:54 pm on July 27, 2007 (gmt 0)

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I got a call a few months ago as well. I was actually fairly shocked, and didn't know what to say. I have my domains set to auto renew and a few days after one of them renewed itself I got a call asking me if everything went smoothly. I was like, "One of my domains renewed itself last week? Ok. Cool. Yeah, I guess everything is good, thanks."

I only have about 10, so I don't really keep track of when they're supposed to renew... they just take care of themselves.

Impressive service... if a bit strange.

 

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