Removing domain "locking" with netsol

Ancient domain or ...?

[Leva]

Before anyone razzes me for registering with netsol, they had a monopoly when I registered with them and paid my $50 bucks (yes, $50 bucks) in the 90's. I've tried to leave once before, several years ago, and they made it so difficult that it wasn't worth it.

The domain I registered is now worth fairly large money and I've had some strange incidents surrounding it -- enough to want to move it to a friend's registrar for more security. (i.e., the friend knows me personally and will recognize a request to move the domain as fraudulent, unless I'm on the phone with him.) It's worth enough money to invite funny business.

Anyway, when I go into the account manager on netsol, next to "domain locking" there's NO button to "edit" the domain locking to take me to another page where you'd click a little radio button to turn it off. Yaaaaahhh. I get the process. The button's not there.

I AM listed as the owner of the domain and I should be able to do this.

I've emailed netsol repeatedly and they just keep giving me boilerplate responses telling me to click "edit" next to "domain locking" -- and the link's not there.

Anyone have any insight?

Leva

[Webwork]

Call their support team on the phone. After years of abuse they finally had to face competition and with that realization their telephone assistance improved markedly. When I had a difficult nut to crack with their system their phone support always solved the problem.

To be fair their telephone assistance was even good in the bad old days, except I had to pay for a toll call to Virginia and then remained on hold for up to 40 minutes to talk to someone.

Ahhhh . . I remember the days.

[Leva]

Figured it out, after two rounds of them sending me directions that didn't apply because the link wasn't there.

The geniuses at netsol apparently have me set up with TWO accounts, and one is listed as the domain owner and one as support for the domain. No idea where that came from. Anyway.

Leva

[jtara]

Netsol's phone support is good, though the wait can be 1/2 hour.

BTW, they will offer you a renewal for $15 if you tell them you are transfering a domain away from them. e.g.

you - "I need to know how to turn off domain protect"

them - "Why do you want to do that"

you - "I want to transfer to another registrar"

them - "Are you dissatisfied with our service"?

you - [rant]

them - I see. Where were you going to transfer to?

you - somereigstrar.tld

them - Well, we can offer you a renewal for only $15. (Price may depend on the registrar you were going to transfer to.) We wish you would reconsider.

I turned them down.

A few years ago there was some massive screw-up of some sort with my account. I forget just what the problem was. They renewed one of my domains through 2010 for free.

[Leva]

Yeah, but the registrar I'm using has $15 as their standard price ... *lol* ... plus there's the whole, "It's owned by a friend!" thing. Makes solving problems a snap.

Leva

[davezan]

That account thingie from netsol is actually one of a very few things I like about them. They only have one person who has full access and control, and that person can assign sub-users.

Then again, other registrars have been doing this as well, right?