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ICANN has issued a letter to RegisterFly [PDF, 902K] indicating that it will cease operating as an ICANN-Accredited Registrar on March 31, 2007. Under the terms of the Registrar Accreditation Agreement (RAA), ICANN must provide 15 days written notice to RegisterFly of its intention to terminate.
Effective immediately ICANN has terminated RegisterFly's right to use the ICANN Accredited Registrar logo on its website.
Between now and 31 March RegisterFly is required to unlock and provide all necessary Authinfo codes to allow domain name transfers to occur. Any and all registrants wishing to transfer away from RegisterFly during this period should be allowed to do so efficiently and expeditiously.
The most common reason for a declined transfer request are:
1. The old account is "Locked"
2. Domain is soon to renew.
3. Invalid EPP code:
a. Epp is assigned to the incorrect domain.
b. EPP is expired.
c. Epp coded has already been used.
Recommended steps for domain transfer request:
1. Tell old register:
A. Unlock the domain account.
B. Request a valid EPP code for transfer of ABC.com domain
C. Make sure the domain you are transferring is not about to expire
d. make sure your contact information (email) is valid / working.
2. Go to the "New" register and request the transfer of your domain.
A. Provide the new register the EPP code.
B. Make sure your contact info is valid.
C. Use a different email than was used at the "Old" register.
D. Keep in contact with the "New" register.
On my last domain transfer, My new register would take 7-10 days and then tell me the transfer did not happen and close the request.
I kept blaming the "old" register; but it turned out to be a problem with both of the registers.
I made the transfer request with a third register and they provided me with a 14 step detailed process of what would happen during the transfer request. As each step took place I received a email telling me what had occurred. 43 hours later the domain was transferred; and this occurred over the week-end. Request was made 10PM Saturday and was finalized 5Pm Monday.
Registerfly will not let me unlock the domains. The feature is disabled. Furthermore, like I said, Registerfly will not provide an EPP code, so the transfer can't proceed. I understand how to transfer domains. But, we are dealing with something completely different. We are dealing with a company that will not comply and they do not respond to trouble tickets.
The original article that Brett posted says "Between now and 31 March RegisterFly is required to unlock and provide all necessary Authinfo codes to allow domain name transfers to occur. " But it is clear to me that they are not cooperating.
On a different note, I do see their ICANN logo is now gone from their site, but it still looks like business as usual.
[edited by: crobb305 at 4:42 pm (utc) on Mar. 31, 2007]
Am I missing something?
Consequently there will be no bulk transfer to another Accredited registrar until further notice. This clearly does not help registrants. It is another example of RegisterFly putting its own interests ahead of its customers.
RegisterFly is still required to assist registrants who want to transfer to another Registrar.
The first explains why I have had problems with my transfers. The second shows that Registerfly is simply not complying since they are NOT helping me or responding to my emails/support tickets.
What a mess.
When I first started to try to transfer domains out unlocking simply failed. It said that it had unlocked but it did not. What did work, for me, was unlocking, relocking it again, and then unlocking it again.
I have to admit I have been out of the loop on this.
I only have a handful of domains on Registerfly, and they are for the most part throw aways. So I am not terribly concerned, but I would like to move them.
I just logged in to check... and they are there.. but it does not seem like I can unlock them.. and not sure how they provide auth codes. From reading this it does not seem like they are doing it, so I guess it does not matter.