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Help! My Domain Name was stolen

4:55 pm on Jan 27, 2007 (gmt 0)

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joined:June 18, 2006
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I'm not even sure how to go about this. I have a domain name [example.com] which I use to have threw tucows who handle all my domains on my old host, purehost. Well when I moved to Host Gator a year ago, I transfer all my domain names to Go Daddy. Everything has been great up until yesterday when I decided to move my [example.com] domain to my other swamp account I have (I have two of them). Well I knew I have to change the nameservers, so I log into Go Daddy to change it. Come to find its not there anymore. I start to freak out thinking I forgot and it expire on me.

So I looked up the whois info on it, well it still register to me and doesn't expire until 2008. But here is the shocker, the admin contact and stuff is showing my old whois data from over a year ago. Why? Well it shows tucows as the domain register and purehost and the tech contact.

This has to be a bug right? Because not only did I pay and transfer the domain to Go Daddy but I even renew it once. Now it no longer is under there system, I check my order history and it seems to have disappear. It's almost as if I never even transfer it. Which can not be because the domain name servers are pointing to Host Gator server, at the moment I had the domain set up to just point to my main domain name [different-example.com] which I did by add-on domain. The only way I would have been able to change the name servers would be if I had moved it to Go Daddy because I had no way of doing it on my old host and I have never had any sort of login info for tucows to even think about going in. I don't even know where to go on tucows as I looked.

I email Go Daddy about this and they told me to contact tucows. I contact them and still wait for an reply back. I guess my question is what should I do? Has this every happen to someone before? I mean I know that I move the domain to Go Daddy, if I dig out my old bank statements I know I can find the payment made to them. All I have to do is call my bank and find the times I bought something from Go Daddy where its not listed in the order history. I know I lock the domain name, so it couldn't even even been moved to anyone. I was thinking someone hacked the system and moved it. But why just that domain name and they didn't change the nameservers.

I have no idea what to do. I fear I'm going to have to pay to have it retransfer back to Go Daddy, but even if I do that doesn't tell me how this happen and it could happen to any one of my domain names.

[edited by: buckworks at 5:00 pm (utc) on Jan. 27, 2007]
[edit reason] Please don't list specific domain names. [/edit]

8:05 pm on Jan 27, 2007 (gmt 0)

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joined:Jan 9, 2005
votes: 0

Difficult situation to be in.

I would suggest you to start your investigation from your email id which was used to register the domain at tucows. Do you still have access to it? If so, a password change and security question change would really help. Then look at the current email id which was used in go-daddy registration and secure it in same way. Such incidents usually happen when email passwords are compromised (esp. when the same password is used on other websites as well). It might be difficult for you to prove your ownership of the doamin to tucows, so collecting as much evidence as possible would be wise. Do it now as the things like google cache would fade with time. Trace your payment reciepts for the transfer, print them out. Keep screenshots of the historic who-is data (there are many websites providing this, just google).

Hope this helps

10:38 am on Jan 29, 2007 (gmt 0)

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joined:June 13, 2005
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Sounds to me like the domain is still in your old account at tucows. did you login there and check it out?
1:32 pm on Jan 29, 2007 (gmt 0)

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WebmasterWorld Senior Member 10+ Year Member

joined:Mar 29, 2002
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I fear I'm going to have to pay to have it retransfer back to Go Daddy, but even if I do that doesn't tell me how this happen and it could happen to any one of my domain names.

Do you have emailed copies of the transfer/payment from/to GoDaddy? Seems like this is very simple if you forward a copy of the transfer/billing. My gut tells me it was never transfered along with the others.

3:38 am on Feb 16, 2007 (gmt 0)

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joined:Sept 7, 2005
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Your domain was probably locked at Tucows so it could not be moved. Log into Tucows, and unlock the domain so it can be transferred. Then comes the tough part, try to get a hold of customer service at GoDaddy and have them actually renew and transfer the domain, since you already paid for that. Other than that, there's probably no complelling reason to change registrars.
8:09 pm on Mar 7, 2007 (gmt 0)

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joined:Mar 7, 2007
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Had trouble reading whole ditty-

Just get the name back, anyway and as soon as possible. It is a 7 figure name.


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