Welcome to WebmasterWorld Guest from 188.8.131.52
I have a website/domain which I've had for almost 3 years, the site was ranked well and had many pages in the search engines.
About 1 month ago I renewed the domain name with my registrar, but it did not renew. The registrar did have the domains held with another company (third party), but recently got the rights to be a proper authorized domain body, so when a renew request goes in they move the name to themself.
The name never got renewed and the third party registrars have updated the nameservers and put up some spammy holding page full of spammy links. I put in several other renew requests and today I noticed the renew date has been updated to 2007. But the registrar in the whois is still with the third party company and the spammy holding page is still up there (but my name is in as the owner).
I cannot do anything, and meanwhile the site is fastly loosing all search engine presence and ranking. And all the traffic is going to this spammy holding page (they bascially have hijacked my domain).
What can I do? I have send numerous requests to my registrar, but they just say they are have problems, nothing else.
Is there somewhere I can complain to and get this sorted and compensation? this could potentially cost my thousands of dollars to get the site back in to the search engines and many months of work.
For the record, the registrar is registerfly (I noticed others had mentioned company names, so I guess it is okay to mention them).
They did not reply to my tickets, I think the name just came through automatically (after about 1 month). So hopefully not to much damage has been done.
Is there somewhere I can complain to and get this sorted and compensation?
Highly doubtful as many registrars' legal fine prints limit their liability based on exactly what you described. And you agree to them the moment you checked the box beside "I have read the service agreement and agree to its terms".
OTOH, nothing takes the place of persistence...if you're up to it.