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Hosting Company wont delete MX records

         

mboydnv

10:13 pm on Oct 2, 2004 (gmt 0)

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A friend of mine is a .us registar for example: mydomain.us, and it is hosted on some shady character's box that we are trying to move off of. We have been told since it is a .us domain and that my friend is a registrar, that we simply have to get this hosting company (1 crook) to delete the MX records. We have written this man a thousand times to delete the "mx" records (that is what we were told to ask of him) and he is refusing to do anything and is causing us to lose money everyday for potential traffic that is going down the toilet. What do we do? Do we report him somewhere as a bad hosting company? How do we get these records deleted so we can make our transfer to a new hosting company? Help!

Any help is much appreciated.

Thanks

Michael

The Contractor

11:17 pm on Oct 2, 2004 (gmt 0)

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not sure I understand - If you are moving the site to another host you simply change the nameservers at the domain registrar...

A host can in no way keep a site hosted there unless you don't have access to the domain registration/registrar and they do

mboydnv

11:28 pm on Oct 2, 2004 (gmt 0)

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this person is the registrar (e.g network soultions) he is using this My friend does not own the servers, the crook does. Therefore, the only person my friend can request to remove the MX records from the servers is the person (the crook) who owns the servers. (zone records)

buckworks

11:38 pm on Oct 2, 2004 (gmt 0)

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Forget the servers for now: who has administrative control of the DOMAIN?

mboydnv

12:27 am on Oct 3, 2004 (gmt 0)

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RE: Forget the servers for now: who has administrative control of the DOMAIN?

There is no admin control panel when you are a registrar. The crook who has the server has control. Where can we turn him in, besides small claims court?

bedlam

2:07 am on Oct 3, 2004 (gmt 0)

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RE: Forget the servers for now: who has administrative control of the DOMAIN?

There is no admin control panel when you are a registrar. The crook who has the server has control. Where can we turn him in, besides small claims court?

That wasn't the question he asked you; when you register a domain, you provide (usually) registrant, administrative, technical and billing contact information. Who is the administrative contact for the domain in question? Unless it's the problem hosting company, I can't understand what the problem is.

If the hosting company is not the administrative contact for the domain and is also not the registrar that you used to register the domain, you should be able a) to transfer the domain to another registrar if you need to, and b) to change the nameservers that the domain points to (usually, you do have a control panel to manage this, but if not, you can simply ask the registrar to make the change).

If the hosting company is registered as the administrative contact, or is also the domain's registrar, then you do have a problem...

-B

mboydnv

2:16 am on Oct 3, 2004 (gmt 0)

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This is getting confusing eh?

Remember my friend "IS" the registrar. He is the "network solutions" for city-state.us

a subdomain was used by the city, and they have moved to a .gov domain, they set up a redirect. My friend billed the city and they didn't pay. As a .us registrar he can shut this city down. subdomain.city-state.us

meanwhile the city's website on my friends server is #3 on google for the keyword of the city's name. We need to delete the MX records on this clown's box, but he aint budging yet. There is no control panel to log into as a registrar for .us. We're gonna threaten this hosting clown witha lawsuit int he next couple days. Thought maybe someone had some ideas or an elaborate on this weird problem.

Marcia

2:25 am on Oct 3, 2004 (gmt 0)

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You go to another - a completely different - registrar, pay a few dollars to register at that one, and put in a request that the domain name be transferred from the current registrar to the new one where you make the request.

Very simple. Then, it is almost instantaneous to resolve when you change the nameserver information to another hosting location. A friend just changed registrars and hosting, within less than a day it was all accomplished. It had been registered through her host, there was no control panel to make the change - the new registrar handled it all for her. Less than a day.

mboydnv

2:29 am on Oct 3, 2004 (gmt 0)

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RE: You go to another - a completely different - registrar

he can't, there is only one registar for .us, that is [nic.us...]

richlowe

2:35 am on Oct 3, 2004 (gmt 0)

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there is only one registar for .us

Incorrect. In fact, virtually all registars can handle .us and virtually all can do the transfer.

bedlam

2:36 am on Oct 3, 2004 (gmt 0)

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We need to delete the MX records on this clown's box, but he aint budging yet. There is no control panel to log into as a registrar for .us.

As far as I know, as long as you have control of the domain, what goes on on the server it's hosted on is a non-issue.

Since your friend is the registrar, why can't he just change the nameservers that the domain points to? Once that has been done, in < 72 hours, all requests for that domain will go to the new server.

RE: You go to another - a completely different - registrar

he can't, there is only one registar for .us, that is [nic.us...]

Better explain this again - you said your friend is the registrar...

-B

mboydnv

2:57 am on Oct 3, 2004 (gmt 0)

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hmmmm

I think i'll have him sign up here and carry the thread on, I really don't know much more. This has to do with zone records.

My friend does not have zone management as registar for .us, (remember he IS the registar) and he doesn't have an interface on the crook's server either.

Zone Management allows you to control the set-up of your domain name records. Your domain name records are responsible for routing your Internet services eg. Mail, WWW. Usually this type of control is only available to system administrators.

I would think if he had a domain name (domain.com) and was being hosted on the crook's box, yes it would be a simple matter of initiating a DNS request by the new hosting company, but in this case he IS the registrar of this domain...that's all I know..I'll have him get on here, thnaks to all who have posted.

Marcia

3:30 am on Oct 3, 2004 (gmt 0)

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No reason to continue confusion; changing registrars and hosts will remedy the situation altogether, to regain control of the MX records. Godaddy registers .us domains for $4.95 a year and many, many other registrars also can register .us domains.

It makes NO difference if he is the registrar. If he does not know what do do or how to handle this he just needs to get the domain with another registrar, change to another host and put the site where you don't have to know how to do anything. The MX can be changed in the control panel of any host that uses cpanel.

>>A friend of mine is a .us registar

You mean he himself is an accredited ICANN registrar, or he resells domains for another company?

mboydnv

3:57 am on Oct 3, 2004 (gmt 0)

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Hi Marcia!

RE: You mean he himself is an accredited ICANN registrar, or he resells domains for another company?

He resells and is accredited .us register.

[nic.us...]

(who is now being held hostage on this crook's box)

dataguy

1:24 am on Oct 7, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



You know, every once in a while I come across a thread in the middle of the night that makes me question whether or not I am dreaming a weird dream. This is one of those threads....

Think I'll go to bed now.

mboydnv

6:06 am on Oct 7, 2004 (gmt 0)

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LOL,

yeah, we're screwed. My pal has no control panel access on this guy's box. He wont change the zonew records, so i think we have to take him to court. =(

bedlam

6:52 am on Oct 7, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Sorry, I don't mean to be rude, but I think the guy was probably hinting that this thread makes no sense. Re-reading your original post and responses, it seems like you don't understand either what you're asking or the replies you've received...

Honestly, if I were your host and you said to me what you've said in this thread, I don't think I could help you because it's utterly baffling to me what you think the problem is and what the host is supposed to do to help you.

I repeat: transfer the domain to a different server - this has nothing to do with your host as long as the host is not the registrant or registrar of the domain - and your problems will be solved.

Here - you've said that what you are trying to do is move a domain away from a particular host. If you can answer the following questions, someone may be able to help you:

  1. Is the person whose name the domain is registered under willing to transfer the domain?
  2. Is the registrar with whom the domain is registered willing to allow a transfer?
  3. Can you simply change the domain's nameservers so that they point to another server? (HINT: this has absolutely nothing to do with your host; it's handled at the registrar end)
  4. Alternatively, can your registrar change the domain's nameservers?

If the answers to (1) and (2) are 'yes,' then you can transfer the domain to another registrar, although this doesn't necessarily have anything to do with moving a website from one host to another. If the answer to (3) and/or (4) is yes, then you can change the server that the domain points to; as far as I can tell, this should solve your problem completely. If the answer to all four is yes, then, I simply cannot understand what your 'problem' is supposed to be.

The only way I can see that you have any problem at all is if the answer to (1) or (2) is 'no,' and even if the answer to one or both of those questions is 'no,' I would say it only really affects moving from one host to another is if the host you're not satisfied with is also the domain's registrar or registrant.

If the answer to (3) is 'no,' then ask your registrar how to do it. If the answer to (4) is 'no,' or your registrar won't help you with (3) then, one way or another, your registrar is incompetent and you should transfer your domain to a more respectable and knowledgeable registrar.

-B