Now they are getting lamer and lamer....
Their site is incredibly S-L-O-W and if you have to call them it is now an average of half an hour on hold......
Theri reps USED to be so friendly, knowledgable and helpful and now they are surley and half the time don't know much.
I have received info from them that was flat-out WRONG.
Just like Register.com was......
Who is the next 'godaddy' .
For new customers its $10.00 per domain ... if you register a crap load of domains, they will come down off the price.
I had a couple of domains on GoDaddy, but what I hated was the fact that they used to automatically charge your credit card for renewals every year. It was a real pain because if you wanted to stop auto-billing, you had to cancel the domain name - which made it IMMEDIATELY unavailable. So basically you had to log in the day before you were due to be billed and manually cancel every domain you didn't want to renew.
Supposedly they don't do it this way anymore, but I moved all of my domains to OpenSRS before that change was made so I wouldn't know. I certainly don't miss their automated support (OpenSRS always has a live person respond, not an automated system) which never solved the problem, and the unavailability/speed of their system and customer service.
I probably pay about $1,500 a year more to use OpenSRS just because of that $1 difference, but like web hosting you get what you pay for :)
Decent range of redirecting, mail directing, sub-domain facilities and they now charge in dollars, which is good for us EU types thanks to favourable exchange rates.
Never had to call their tech support, so can't tell you what it's like.
Recently I was trying out Godaddy (for the price) but the interface is so tedious. The amount of marketing dross, things to unselect, and so on before you can register a name is crazy. On OpenSRS, even without custom scripts, it's just retreive account details, enter new domain name, click. Done. (with a real time confirmation, unlike Godaddy).
The time you took to write this post might have achieved more if you wrote to the CEO of GoDaddy - who invites complaints etc to come to him - his details are on the web site, and GoDaddy send you a regular e-mail newsletter with further contacts to write with any suggestions etc.
If you have written such an e-mail, how about you tell us what the response back was?
Cheers,
(no affiliations with GoDaddy except as a satisfied client)
somewhat in-depth complaint
Who has the time for that? I am the consumer, baby! I am checking out SRS.
I have mentioned many times on phone support (whenever I had the patience to wait 40 minutes). They said they would 'pass it up'.
IMHO, if I need to write them a letter 'pointing-out' that 30-40 min wait times suck, then (1) they are hopelessely lame or (2) I would be pointing out what they already know and have decided is their intended level of service. In either case a waste of time for me.
It is really sad, they used to be the best in the biz. I would pay a little more for good service.
Standby for some fast improvements!
My cable provider has a voicemail system that tells me how long the wait will be approximately, then gives me an option of leaving a number, and THEY CALL ME BACK when I am first in the queue! This is the greatest invention ever! Every company should do this.
Of course, most companies manage their customer service resources by only accepting calls from people who have such urgent business that they are willing to give up a half hour of their lives waiting on hold. IMO that practice is simply immoral, but it's so universal that there's really no point in pressing the matter.
Just dial and get some work done while the music is playing.
I actually like GoDaddy's music selection.
The support IS surly, but I really couldn't care less if they are rude as long as they answer my question.
Someone please advise! Thanks!
Transfering Domains to them are a disaster if you are doing so at the request of a client.
Here is a typical workflow:
1. we request the transfer for our client.
2. GD sends email which filters at earthlink or AOL considers as spam and the email is not received by our client.
3. time expires and confusion on the part of our client ensues because our client 'never gets' transfer emails.
4. we call cleint and hold their hand as we show them where their 'spam' folder is on aol.
5. Finally, clients gets email, but codes have expired.....
6. We call GD 'transfer concierge' request the process to start over. (After 28 minutes on hold)
repeat steps 1-5.....
7. Sometimes if 30 days has expired during steps 1-6 (twice or sometimes three times) The DOMAIN IS FROZEN for 30 MORE days and no transfer can take place. (This is a GD policy , not ICANN)
8. 30 MORE minutes on the phone to request a REFUND of the transfer fee (since it was never made) and (because they are lame) cannot use the same PAID transfer fee to restart the transfer process after the 30 day hold is off.
Total Time Ellapsed on our part for the DN transfer:
3 hours.
Total Result? $0.00 profit .
Result, We no longer transfer to GD.
