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Microsoft Small Business Directory

Where is the MSN SBD?

     

angiolo

8:08 am on Aug 13, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Few months ago Microsoft sent an email stating that they will discontinue their Submit It! service on May 18th. The bCentral sbd will temporarily become a read-only directory, and will be replaced with the new microsoft sbd around June 30th, 2007.

It was supposed for site listed there to be grandfathered till 2008.

Tne new SBD seems to me only devoted to Microsoft products...!

Is this normal? Is it ethical?

To mee it seems very arrogant.

cabowabo

6:21 am on Aug 15, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I called on this issue. Was transfered a ton and spoke to a total of four people. I can tell you all four couldn't give a ---- (insert favorite expletive here).

The bottom line was, they don't feel they owe us anything. I bought 40 listings just over a month they cancelled it and they won't even try and work with me, nor are they interested in actually keeping the listings live.

Just another famous Microsoft move to chalk up to all the rest.

[edited by: Webwork at 4:48 pm (utc) on Aug. 17, 2007]
[edit reason] Please - No "calls to action" such as filing litigation [/edit]

angiolo

8:52 am on Aug 15, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Microsoft stated

-------------
Listings appear in the bCentral Small Business Directory which is located at [sbd.bcentral.com....] From May 18th 2007 through the end of 2008 you will be able to access the directory through this URL.
-------------

For me it's unbelievable that Microsoft doesn't honor what they promised!

CathyM

11:48 pm on Aug 22, 2007 (gmt 0)

10+ Year Member



I was also surprised that Microsoft did not honor what they stated in the email about keeping the directory online for a year.

On 7/24/2007 I have a credit on my credit card from
MICROSOFT *BCENTR 800 386 5550 WA

I called the 800 number and they did read the details to me and it was a pro-rated refund for my Submit It bcentral directory submissions. I was speaking to someone in billing and asked them for an explanation of why the listings weren't left online until 2008 as promised. I didn't really expect a billing person to be able to answer that question and they could not.

lgn1

4:14 pm on Aug 24, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I find that an organization that can't offer good customer service, is also totally incapable of fighting a chargeback.

They failed to provide or meet the terms of your service agreement. Its time to phone your credit card company, and tell them that they did not meet the terms of service, and ask for the charge to be reversed.

CathyM

3:11 am on Aug 25, 2007 (gmt 0)

10+ Year Member



lgn1 if you were replying to me, I received a credit not a charge. In other words, Microsoft did refund my money without me asking for it (pro-rated).

It seems like cabowabo and others should also have received a pro-rated credit.