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So...whenever we find them we Issue DMCA complaints to Google, MSN and Yahoo, and the copycats gets taken out. So far so good.
But some bright bulb decided to try some revenge and file a false DMCA complaint against us. And Google bought it. My site has been taken down.
The results reference a DMCA complaint, along with a link to view the complaint. Clickcing the link leads to the message "Complaint Unavailable". I can't even see the false complaint. This is a nightmare. Help!
Then the false complainant has opened themselves to a perjury charge if in (or ever visiting) the US.
1) Verify that the link is valid (ie not going to a hacked/malicious site).
2) Have a look at the 'chillingeffects' site which displays DMCA complaints I think.
3) Respond to the DMCA challenge as you are allowed to, to rebut it and hopefully get your stuff restored quickly.
IANAL, and I am in the UK, but it seems that the idiot that did this might find themselves in very hot water. You might be able to add damages for your loss of business to whatever trouble they are in with any US business/assets they have.
Verify that the link is valid (ie not going to a hacked/malicious site).
Have a look at the 'chillingeffects' site which displays DMCA complaints I think.
Respond to the DMCA challenge as you are allowed to, to rebut it and hopefully get your stuff restored quickly.
Google must have a main number for corp HQ.
Call them and ask to speak with whoever deals with DMCA reports or corp legal.
I doubt if they will give a damn. I too regularly have content plagurised, libelous accusations levelled against my site by large corporations, &c. I'm a small business, I have no real defence.
Welcome to the reality of "globalisation" <g>
Apparently the necessary form to file is called a "DMCA Counter Notification". Google gives a link to a .pdf file for the form, but that link downloads a broken document. Yes, you read right. Google's own link is broken. Of course, Google provides no way to directly inform it of this shortcoming.
I managed to find an alternate copy via ChillingEffects, and fax that in instead. Now I wait.
Regarding the link mentioned in my first post, I'll repeat:
The following text appears at the bottom of a Google search for my domain:
In response to a complaint we received under the US Digital Millennium Copyright Act, we have removed 1 result(s) from this page. If you wish, you may read the DMCA complaint that caused the removal(s) at ChillingEffects.org.The bolded text is Google's provided link. Clicking that link leads to ChillingEffects. org, where the following message is displayed:
DMCA (Copyright) Complaint to Google
The notice is not available.
If you look at the gethuman dataBase, you'll notice that the only direct human contact Google provides is for AdWords sales. Like many another crassly self-serving corporation, Google only mans the phones for sales inquiries...and it's an Indian call center, btw.
File a small claims court lawsuit against them"Them" is a vague animal. Sue the mailcious miscreants in Thailand who apparently field the fake DMCA? Good luck. Sue Google? A. I'm pretty sure the only proper venue is Federal District Court, with US$10-$15K of laywer fees just to bring it there; B. Google provides a free public service. When it comes down to it, the sad truth is that Google is under zero obligation to display our websites whatsoever. The reality is that we're recipients of charity, of Google's "grace", all of us in the serps entirely at Google's capricious whim.