Not a good experience with vBulletin

Extensive problems in the first 2 days of purchasing

[neonrider]

I had vBull for barely 2 days and it's not completely set up yet, but I'm already having problems with it. I've had problems logging in and problems with "Announcement Manager" screen becoming big screen-wide and the left navigation menu disappears disallowing access to the rest of AdminCP. Some problems are hard to explain. The main problem I'm here is the "wide screen" problem. Once I posted a message, it's subject text made the whole index.php screen shift to the right, become wider, the Google Ad and text shifted to the right as well. I've seen this problem described in posts around 2001-2004 but no fix was posted (surprisingly) in those forums, including vBull's own suport forum.

Here's the other problem I'm getting repetitively (vBull support refused to help me fix it or they don't know how to, they stopped responding): almost every time I login to Admin CP I get this "Announcement Manager" screen occupy 90% of my computer screen within Admin CP frame: [mydomain.ca...] - on that page there is no single link to get into the rest of Admin CP. Since I'm not a programmer and since vBull support is not responding anymore I have I guess no choice, but to ask for a refund, because the thing has become unusable or hardly usable for me.

In addition to that vBull support does not pay attention enough to your problems and responds whatever just to get rid of you quicklier. I had the feeling that I was the beggar and that they paid $160 for me to use the software. Still, I'll give it the last chance, given if the problem with excessively wide screen can be fixed.

That is my first impresion of vBulletin. I hope someone changes my opinion about it by helping me fix the problems. Please post your idea how can this "wide screen" problem be fixed. The support suggested creating a new style and use it, but that did not work. And after that support stopped responding, I guess they don't have a solution to that problem, which makes vBulletin undesirable to me and even a refund seems like the best option. Perhaps I should get Invision Board or something else.

[LBmtb]

What resolution are you using? I've had vBulletin for about a year and it's been an awesome upgrade from phpBB.

[rogerd]

Hmmm, I've had multiple installations of vBB for years and haven't seen any of these issues. I've only had to contact support a few times, but they were always quite responsive.

1) Suggest you post in vBB's support forum - maybe some users have dealt with similar issues.

2) Have you installed any hacks or modified code/templates in any way? If so, I'd do a clean install of the distribution software and see if you still have the same problem.

Good luck!