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Constant crashing and reloading in FB in-app browser. help!

5:30 pm on Oct 11, 2019 (gmt 0)

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joined:June 14, 2018
posts: 11
votes: 3

Apologies as this is not exactly an Apple Safari issue but I'm not sure where else to post this. We run a website and a lot of our traffic comes from Facebook. We have been getting feedback from iPhone and iPad users that when they view our content through the Facebook app, our page keeps crashing and reloading on them every few minutes.

I tried doing some research on this but all I could find is advice for users to basically clear out their phone, restart it, make sure they have the latest updates, etc. Of course, we have no control over what the user does in terms of managing their device. What we have done from our end is "lighten up" our website as much as possible to reduce the load on user devices. Unfortunately, we are still getting complaints.

Does anyone know what might be causing these crashes and what we can do to fix it? We are losing a lot of users this way.

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