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Mac Cleaner ads hijacking a user's Safari browser only on our site

     
8:12 pm on May 23, 2018 (gmt 0)

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joined:May 23, 2018
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Lurker making first post here :) So, we've got a user that is unable to use our site right now because he keeps getting hijacked on his Safari (desktop) browser with some "Mac Cleaner" ads. We are not able to reproduce it on our end, and we've turned off some popunder ads we had running from all Safari browsers (they were only set to run 1X per 12 hours per user, but this user was getting them on every page load). On our advice, he's cleared cookies/caches/history, and rebooted browser and computer, but is still having the issue. He says it is only an issue on our site, and only on the safari browser.

We suspect other users may also be having the issue as our traffic and time on page is down unexpectedly the past few days and there is nothing else we see that could be responsible.

Anyone having similar issues on safari right now, or have a suggestion on the best way to narrow down what may be causing it?



Thank you!



[edited by: not2easy at 8:45 pm (utc) on May 23, 2018]
[edit reason] removed ad link [/edit]

9:05 pm on May 23, 2018 (gmt 0)

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WebmasterWorld Administrator not2easy is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Dec 27, 2006
posts:4405
votes: 316


What kind of ads are you displaying on your site? I mean are these Google's AdSense ads or affiliate banners, or CPM ads? I recall reading a similar situation recently where there were hijacking ads and only iOS devices were being affected. I'll see if I can find that discussion, not sure how it ended.
9:09 pm on May 23, 2018 (gmt 0)

Administrator from US 

WebmasterWorld Administrator not2easy is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Dec 27, 2006
posts:4405
votes: 316


The discussion I referred to is here: [webmasterworld.com...] though it may or may not be related, if your ads are not AdSense.
 

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