Forum Moderators: DixonJones
Goal conversions (transactions) on 10+ sites we maintain are stable; so is bounce rate and page views/visit. The sites are on different servers, too.
So it doesn't appear to be a site problem.
But revenue is at year lows for all of these sites.
And the sites are in different industries.
Can someone confirm before I throw myself in front of a bus?
[edited by: jatar_k at 4:04 pm (utc) on May 2, 2008]
[edit reason] no urls thanks [/edit]
GA seemed to have been lagging by many hours longer than usually in reporting sales figures for the past few weeks. Didn't worry about that because numbers were eventually corrected. But never experienced a lag of many days before.
Can someone confirm before I throw myself in front of a bus?
dropping data starting April 30th
Once they correct the problem we should have all the data.
Damn the free tool and lack of personalized support! ;)
80% = 80 000 unique visitors...
Do you see something unusual since 1 may ?
It sounds like there are several different problems, or at least different permutations, at work here.
iam monitoring referral traffic from ad placements bought and even them are down to 20-30% of last week's levels.
yesterday's numbers are almost up to April 30th's numbers (which was also poor by the way) so I believe the worst is over.
but will G correct the data shown between May 1 to 4? I hope so. It's kinda hard to explain to marketing that the troughs in the graphs was caused by G ;)
It appears for us that the traffic is tracking fine but ecommerce data is not being captured and reported correctly.
We are using both the new and old scripts (maybe I should get everything using the new scripts)
Thanks everyone for posting! I always come to webmasterworld forums before I really start to panic!
Mike
Saturday & Sunday very bad figures in GA.
That's probably due to Mothers Day. All holidays are weak for us. We sell to mostly women.
Still GA figures haven't caught up yet. In fact they seemed to lag reality by quite a bit yesterday after a very accurate Saturday.
Thanks
Google Analytics experienced a data processing error from April 30th to May 5th. Almost all of the data has been recovered and is currently being reprocessed. The recovered data will be reflected in your reports within a few days. Please note that a small percentage of data, particularly in the area of e-commerce reporting, was not recoverable from those dates.
A little disturbing that it took this long for Google to publicly acknowledge the problem. I hope they will share with us the details of this "small percentage" of missing data. Otherwise having holes in the data and not knowing where they are distributed invalidates the whole week of data.
I agree that Google took way too long to acknowledge this problem. This should have been posted on their blog within 24 hours of the problem appearing. A couple months ago we lost data due to the integration of Website Optimizer. At first we thought this was what caused the problem. Now we know we wasted time yanking Optimizer code.
THAT SAID, I expect more from Google, with the considerable resources they can bring to bear. They seem to be hard at work addressing the issue now. Hopefully it doesn't happen again.
Urchin has been very reliable and provides easier to understand product level data, plus it goes back with us a few years for tracking product sales trends over several years.
Anyone have a link to where G is now talking about this GA problem?
THAT SAID, I expect more from Google, with the considerable resources they can bring to bear.
