Now they're looking to shoot the same affiliate down.
Be clear, this is what they're doing. And I suspect their mind is made up. You should be prepared, I doubt that your email will do anything. And if it does, best case it's going to delay the inevitable.
Losing your sales has already been decided and they're OK with it. Some people are like that.
I had a vendor that wouldn't let anyone sell online. Of course my competitors were selling them online, which left me at a competitive disadvantage. I've actually got an email from them stating that not only do they not do that, they had no plans to change that in the future. I finally convinced them just last month to let me sell their products online officially. I'm the only company in this country officially allowed to do so, and only because my processes are extremely compliant (companies in my niche use my model as the basis for their online sales guidelines). And that's in 2011 - first vendor ever allowed to sell their products online. That's what happens when you have people making decisions where the consequences don't affect their pay.
I had another company a year or two ago that agreed to let me sell their product. I sold a few thousand, then prior to shipping they changed their mind about online sales. Not only would they not take any new orders, they refused to ship the sales I'd already made. Imagine the happy customers. Then six months later they approach me as they've reconsidered and would like me to offer their products. I'm getting cranky again just writing about it.
And I've had other incidents like that. None of them end well.
Personally, as I already stated, when a company starts talking about online vs offline, you should move on - cut all ties with them as fast as you can. You stand to get screwed otherwise - they're clearly not in your corner.
[edited by: wheel at 11:54 am (utc) on May 26, 2011]