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Well, here's my problem: I just don't know how to approach this. The thing is that I've coded a web portal along with a backoffice tool to upload all the content you want, both from scratch. But now I need to test my backoffice's usability. But he main problem is that most of the tasks that I should ask to the user require some previous knowledgement of the backoffice functioning. So, I don't think I can ask the user to do all the tasks I want without getting him to understand how the backofice works, Can I? It'd would be a waste of time and the test results would be terrible. But in the other hand if I told the user how the backoffice works then it wouldn't have much sense to do a usability test, right? Gosh... I'm so lost can someone help me out... smile.gif
An example would be a flawed system which would require repetitive clicks or wading through multiple levels of navigation to reach the most common tasks. You need also to test consistency - does the system always respond predictively to similar actions on different parts of the interface (ie. click OK to Save on one page, click OK to close on another).