Welcome to WebmasterWorld Guest from 54.159.94.253

Forum Moderators: phranque

Message Too Old, No Replies

cPanel problems ?

     
6:50 am on Jun 17, 2017 (gmt 0)

Preferred Member

10+ Year Member

joined:Nov 26, 2004
posts: 410
votes: 0


Have a catchall / default email setup at the hosts, and some auto responders there as well. All has worked perfectly for about 14 years with no issues, noticed a few days ago, that the last email received from there was last April, and usually there's at least 2/3 a week, (it's not the main business, so it wasn't top on the radar).

I've tested it umpteen times, and sending to a particular email address is fine, but no-one at the website admin seems to receive it?

Any help much appreciated.

Dexie.
6:56 am on June 17, 2017 (gmt 0)

Moderator from US 

WebmasterWorld Administrator keyplyr is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Sept 26, 2001
posts:11479
votes: 692


What did your host say when you asked them? They would be the ones that would investigate any issues.
7:04 am on June 17, 2017 (gmt 0)

Preferred Member

10+ Year Member

joined:Nov 26, 2004
posts: 410
votes: 0


They always seem confused, and not able to readily understand English. It's not been a major problem before, so haven't really worried about it. I'm on the verge of changing hosts, because of this.

Any ideas from anyone on why the issue is happening? Has anyone else here come across this?
7:13 am on June 17, 2017 (gmt 0)

Moderator from US 

WebmasterWorld Administrator keyplyr is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Sept 26, 2001
posts:11479
votes: 692


Dexie, it could be a lot of things. No one here is going to know what the problem is because we don't know how your host has it set up. Sorry.
7:22 am on June 17, 2017 (gmt 0)

Preferred Member

10+ Year Member

joined:Nov 26, 2004
posts: 410
votes: 0


Yeah, got that, but obviously wasn't aware if anyone else here has experienced a similar thing / was aware of any cPanel updates for example, that may have caused this.
7:29 am on June 17, 2017 (gmt 0)

Moderator from US 

WebmasterWorld Administrator keyplyr is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Sept 26, 2001
posts:11479
votes: 692


Maybe your host updated cPanel and you need to change something? I would keep trying to get them to investigate it.

If they are that inept, I would seriously find another host. There are thousands of hosting companies.
7:33 am on June 17, 2017 (gmt 0)

Preferred Member

10+ Year Member

joined:Nov 26, 2004
posts: 410
votes: 0


Yep, there's always 1,000's out there, but finding the right one isn't easy.

I am communicating with the hosts now on it, but anyways, in the meantime, if anyone here can throw any other light on this, please post back.
7:50 am on June 17, 2017 (gmt 0)

Preferred Member

10+ Year Member

joined:Nov 26, 2004
posts: 410
votes: 0


The weird thing is, is that as soon as the autoresponders are temporarily removed, the emails are received by the website admin with no issues?!?
7:59 am on June 17, 2017 (gmt 0)

Moderator from US 

WebmasterWorld Administrator keyplyr is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Sept 26, 2001
posts:11479
votes: 692


Was there a php upgrade? Many autoresponders are written in php and having that scipt fail may interfere with the sendmail function.
8:10 am on June 17, 2017 (gmt 0)

Preferred Member

10+ Year Member

joined:Nov 26, 2004
posts: 410
votes: 0


Nope, this was just HTML.
6:12 pm on June 17, 2017 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member lucy24 is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month

joined:Apr 9, 2011
posts:14709
votes: 613


Are you absolutely, 100% certain that the problem is on the website's side?

For comparison purposes: My email host routinely eats mail sent from at least two sources: my websites' Contact forms (not mail addressed manually to webmaster@, it has to be sent via the Contact form), and about half of email Sticky notifications from ordinary (non-administrator) WMW members. The mail exists, it just gets sorted into the host's spam bin and there is no way to override this setting; you have to go into Webmail, dig through the junk and fish out your mail.

So make sure you're looking in the right place.
8:44 pm on June 17, 2017 (gmt 0)

Preferred Member

10+ Year Member

joined:Nov 26, 2004
posts: 410
votes: 0


Yep, have thought of that as well.
5:59 am on June 19, 2017 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month

joined:Sept 21, 2002
posts:758
votes: 11


Send an email to the site and then use the email trace function applet in cPanel. This sometimes can be helpful.
6:09 am on June 19, 2017 (gmt 0)

Preferred Member

10+ Year Member

joined:Nov 26, 2004
posts: 410
votes: 0


Thanks, found it was going into blackhole, a forwarder is now setup, and all okay?