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How to Find Out Clients Hosting Details

     
3:57 pm on Aug 14, 2009 (gmt 0)

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Hi all,

I have a client, they have given me the ftp details for their old domain hosting panel, now they have a new one set up and are re-directing the old one to the new one.

Trouble is they cant find the details of the new hosting company, I've done a whois and contacted the company that is listed but no luck.

Is there a sure fire way of finding out who hosts a website address?

Cheers
Geoffb

4:46 pm on Aug 14, 2009 (gmt 0)

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WebmasterWorld Senior Member encyclo is a WebmasterWorld Top Contributor of All Time 10+ Year Member

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Do the nameservers give any indication?
5:13 pm on Aug 14, 2009 (gmt 0)

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Only As UKHost Support, I have explored that one and dead end.
1:05 am on Aug 16, 2009 (gmt 0)

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Trouble is they cant find the details of the new hosting company

This is red flag client. How did that happen? Who controls the domain registration? Who is in charge that is clueless?

Reverse DNS lookup of the IP address might be something to follow. If 'twere me, I would tell them to write it off and put them on a new, good host. Fast - and cheaper than slogging through the mess that the company has.

I would be after control/access of the Registrar first. If you can get that far, the domain is safe and just repoint the DNS to the new host. Definitely establish and charge top dollar for setting up some security protocols.

Or do both - bill them good for the reverse DNS - which should provide a path to the host - and then dump the host anyway. Or at least check them out and make sure that they aren't worthless. I would be concerned about that.

If they have just redirected,nothing more - and don't even control access to domain registration, this will be good for your billable hours. Add extra for client that is clueless.

3:29 pm on Sept 1, 2009 (gmt 0)

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try a traceroute (tracert in windows command prompt)

although the results can be cryptic you will at least have the "real" host's location.

as long as your client is still the owner of the domain name, moving to a more trustworthy server should be simple.