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I have a client, they have given me the ftp details for their old domain hosting panel, now they have a new one set up and are re-directing the old one to the new one.
Trouble is they cant find the details of the new hosting company, I've done a whois and contacted the company that is listed but no luck.
Is there a sure fire way of finding out who hosts a website address?
Trouble is they cant find the details of the new hosting company
This is red flag client. How did that happen? Who controls the domain registration? Who is in charge that is clueless?
Reverse DNS lookup of the IP address might be something to follow. If 'twere me, I would tell them to write it off and put them on a new, good host. Fast - and cheaper than slogging through the mess that the company has.
I would be after control/access of the Registrar first. If you can get that far, the domain is safe and just repoint the DNS to the new host. Definitely establish and charge top dollar for setting up some security protocols.
Or do both - bill them good for the reverse DNS - which should provide a path to the host - and then dump the host anyway. Or at least check them out and make sure that they aren't worthless. I would be concerned about that.
If they have just redirected,nothing more - and don't even control access to domain registration, this will be good for your billable hours. Add extra for client that is clueless.
although the results can be cryptic you will at least have the "real" host's location.
as long as your client is still the owner of the domain name, moving to a more trustworthy server should be simple.