Not sure where to post this, if there is a better place let me know.
I wonder if there is some "rules" on how a forum should be run.
I mean is everything acceptable?
I my case I have a problem with a big worldwide company, a company wich looks like a review site on firt view (and on most views for many persons) but the company has this site and also other sites, the site is comercial, the review site is well a way to get many visitors, have a brand etc, but the important for them is to sell of course.
Well they have a forum, and if my company is about new york blue widget, one member asked in the forum if somebody had any experience with my company "new york blue widget" and another member, suppose didnt notice the difference that be aware of "new york widget" as they takes your money.
As you can see the answer in the thread was not about my company, it was about another company with similar name, but most don´t notice.
I been in contact for long with the company trying to make them delete or edit the answer as its not about us.
As this company is very big, if one do a search in google for my company or review my company, this awful thread is just below us.
They keep answering they does not verify any information and only edit if the post violates there guidelines, and only tells me to answer the post, wich I done already, but most people doesn´t read all the thread, so I want that post deleted.
Its obvious its not about us as the person even says another company name.
So then my question,
what can I do?
Can a forum do whatever they want, giving false information?
Are there some "law" about a forum should be run?
They doesn´t have any mods.
Its important this company is in the same bussiness as I so naturally they dont have any interest in cleaning my companies name.
There guidelines is sort of not ethic to me as they protect there advertiser, but its ok to give false information about companies or persons that does not advertise on there site.
This is from there guidelines:
1. On topic - Forums are for widget-related discussions.
2. We will not tolerate:
allegations of fraudulent reviews or forum posts directed toward,
or regarding, a specific person or widget on the company.