joined:Jan 22, 2005
I'm with GoDaddy and would like to find an alternative that doesn't bombard me with 600 different "upsells" at checkout time. Just keep it simple, that's what I want.
Absolutely true. But, if you ignore the consumer fluff--I can appreciate them trying to make a buck--under it all is a crackerjack team.
And, that is more or less the trade off. If you want low prices and enough scale to provide technical security, a firm like GD is the way to go. If you want cheap, you're going to get cheap.
Which is why GD being sold is a concern. They fit in that sweet spot for me with good prices, enough tech support and large enough scale to give me and my clients enough comfort. I do not hold my clients hands; I set them up on GD and other service providers such as Saleforce, Paypal, MailChimp, Google Docs and DimDim, show them how to use their interface and let them go. If they need photos or writing--I know people. If they want help, they can call they people I've set them up with, or I'll do it but it's not cheap. I call it "consulting."
GD isn't perfect. But, we recently took over the simple as pie web management of a firm who had everything with NS. We could not find a way to unwind it on the NS site. We had to call and he guy we talked with admitted they did not have a "close account" button. Don't want to get off-topic, but you can do a lot worse that GD.
And, I'm certain many here have had fun with the tiny domain houses who don't even answer their phone or reply to emails. (But, when you request a move, I've never had one of these small firms not release it. But, this spring one poor client--a large church--was in a panic because they couldn't get a response from Montana. They had an address and where thinking of sending someone up there. Seriously. DG will answer the phone, at least.)