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Client Trojan?

     
11:12 am on Mar 10, 2010 (gmt 0)

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Hi all,

We had an email from a new client filling in a callback form on our website. Upon clicking the submit button the user reports a popup window informed them of a 'Trojan Horse Virus', thats bacically all we know and dont know if the machine had existing problems.

Our thoughts are that the user has a security system returning this when using form send data buttons!

Anyone else heard of this, should we be worried

geoffb
12:27 pm on Mar 10, 2010 (gmt 0)

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WebmasterWorld Administrator engine is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

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A couple of things spring to mind.
1. Find out what a/v spyware protection they have on their machine. That would be my first port of call.

2. I don't want to worry you, but, asuming they have protected their machine, have you checked it's not malware that's got onto your site?
4:17 pm on Mar 10, 2010 (gmt 0)

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WebmasterWorld Senior Member bwnbwn is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

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Have you tested it yourself?
6:41 pm on Mar 10, 2010 (gmt 0)

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Hi bwnbwn,

Yes I have tested the form within 3 different browsers and on different computers and no problems for us here.

I shall need to find out two things I think:

.How many clients have submitted through this particular form.
.And as engine mentioned, contacting the client who raised the issue too to see what protection they have.

cheers
geoffb