When Hosting Companies Make False Claims

how should webmasters react?

[DXL]

I have dozens of clients hosting with company X, a well-known host company. Company X has been encouraging clients to pay an annual membership fee for inclusion in their client website directory.

One major benefit that they highlight is the SEO Advantage from getting a link in their directory. There are only two problems: The links to each site are redirects, and a nofollow tag is used for each link.

I've already had clients pay for inclusion. Is there any reason why I shouldn't ask for a refund for all of them at this point? The more important question, what's to keep this hosting company from being sued for falsely advertising the benefits of their paid directory inclusion?

[piatkow]

You will need to consult a lawyer in the appropraite jurisdiction for that one.

[DXL]

I'm not suggesting that I personally want to sue them. But at a minimum, I'd like to ask for a refund if they aren't delivering something that they are advertising. I'm simply surprised that they can get away with doing that.

[httpwebwitch]

if you think you deserve a refund, ask for one

[piatkow]

There is no reason why you shouldn't ask for a refund and I have no doubts about your moral right but only professional advice will tell you if they must give it to you.

[seiretto]

It sure sounds like false claims by that host.

You have statutory rights as a consumer and in most countries will be able to cancel within 7 days of making any purchase of the Internet. Check their terms and conditions of purchase, contact their customer service and keep all correspondence.

If you get no joy contact your credit card company and request a chargeback.