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Serious issue with traffic usage reports

6:49 pm on Mar 14, 2009 (gmt 0)

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Hi, I'm having a serious issue which I can't ask to my hosting provider unless I get a second opinion first.

The problem is, that the bandwidth usage reports don't match. For my main site, AWStats report that I used 466 GB on this month, while DirectAdmin states that the usage was 920 GB, almost twice the other value. This happens on the dedicated server. The value I'm seeing is the value for user [MYSITE] on both AWStats and the DirectAdmin panel.

However, I have another server, (a VPS for downloads) and in there the values match almost perfectly: AWStats=350 GB, DirectAdmin=353 GB.

I'd appreciate if someone could point to any reasonable explanation on this, however I'm sure the real value is measured by awstats and the other is not correct. The question is, how can I check this out (I have full root access on the server just in case) and find the problem.

Thanks in advance

2:57 am on Mar 16, 2009 (gmt 0)

Administrator from JP 

WebmasterWorld Administrator bill is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Oct 12, 2000
votes: 142

Our Website Analytics - Tracking and Logging [webmasterworld.com] forum gets this sort of question from time to time.

Here's a thread from their Library that might be of interest: Why Your Server Log Files are Complete Fiction [webmasterworld.com]