I'm finding it necessary for clients to 'signoff' on their website when i launch their site. In other words sign something to the effect that they are satisfied, etc....
Does anyone do this? what are your thoughts on this? And I'm looking for samples that i can use. Does anyone have examples?
1:23 pm on Nov 23, 2008 (gmt 0)
Just started doing this too, great practice. I'm finding that a certain amount of clients will say things like" it's supposed to have" or " all other sites do this", especially when building a custom shopping cart. I'm now doing an interview process to see what exactly are their expectations and how educated are they on the fact that "build it and they will come" doesn't happen. I have let go 28% of my clients in the past 2 months because of the behavior towards us with the "and we won't pay anymore for it..because it should-a done this..."
4:42 pm on Nov 23, 2008 (gmt 0)
You can have them sign off at the end of each stage - graphic design, storyboard, core functionality, etc. And a fixed length of time for bug reports after the launch date.
Besides managing expectations, quality assurance can be a selling point too...