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I have a host that I've been a reseller for for over 3 or 4 yrs. I've put in many trouble tickets (TT). Many times I couldn't get through to tech support. Many times my sites are down, I loose DB connectivity, the email doesn't work, the ftp doesn't work, Oh and hacking too! It takes sometimes 24 hours before something happens from a TT. I've built my business around them, upgrading almost every year to a bigger server.
Issue Two: Reseller status notwithstanding, were the sites on shared hosting for which they were responsible, or were they on dedicated boxes that you're responsible for?
Why have I stayed with them? Well, it's costly to move 50 sites...who's going to pay for that? I tried to move once before...I moved 17 sites and that was a big mistake...I had to move them back and that cost me 6 weeks of work and over $1,000 to move back.
Why was it a mistake? What happened when you tried to move that made you have to move back?
Now, I've found a host that's dependable and I've started moving sites over one by one (how many TTs have I put in with the new host...? "zero" in a whole year...but now I have to move 23 sites over at once...I've got to move...I can't take the down time. It's scary when I start humming the onhold phone song to tech support. I keep tech supports passwords with me where ever I go. I've bookmarked tech support on all computers.
Does anyone know of an Internet Attorney? I want to a free consultation to see if I can collect for damages. There's got to be a governing body to protect us.
the more important question is whether anyone knows whether "attorney" and "free consulation" are compatible concepts, or mutually exclusive, except in the case of ambulance chasers who work on a contingency basis in PI cases.
In my experience, yes, first consultations with many professionals are "free".
In the case of attorneys, the consultation serves to determine if there is a case - i.e. can the attorney "help". If the answer is yes, then the consultation ends with some talk about fees.
Good attorneys won't take a case where there is none, and they won't charge for telling you that.
Even the good hosts that answer with MCSE's 24/7 within 3 rings and resolve within the hour, will not make make that contractual.
Im interested, you said its too costly to move- well whats the cost of staying put? It sounds like you are building your business OK despite poor service you get. Are you paying out damages to clients? if not how can you justify claiming damagaes from your host ?