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Walking a Client Through a Report - On Screen

     
1:06 pm on Apr 7, 2008 (gmt 0)

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I am looking for general information (ok more specific info can be stickied to me LOL) about how to share information from a web analytics report with a client for the first time.

We live in separate countries and the client is not experienced in reading analytics reports at all. Eventually I will set up auto emailing of reports that she values but I'd like to give her a walk through of the software so she can say "oh that is important" or "that is not".

I am thinking of some sort of screen sharing software whereby she sees my screen while we are on the phone. I won't be using Powerpoint or anything like that - it will be a live login to her account.

I don't know the name of this *type* of software. Is it online business meeting software? Is it file sharing software? I realize we cannot discuss brands here so I am looking for general names applied to such software or services.

Thanks! Will let you know how it works for such a client - I feel that information will be better communicated this way.

1:44 pm on Apr 7, 2008 (gmt 0)

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VNC (realVNC for example) is a good way to achieve this, and is easy to set up. MSN Messenger has some kind of built in 'remote desktop' system - I've used it once and it does work.
1:50 pm on Apr 7, 2008 (gmt 0)

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Ah I should specify that I am looking for a browser based solution as my clients may not have the required rights/skills to download and install software.

I found a couple under the topic of online meetings that I am testing today... apparently there is a tool that Google bought last year though they have not Google branded it as of yet...

1:58 pm on Apr 7, 2008 (gmt 0)

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Google now has collaboration software, it was recently announced and looks to be scalable from small business operations to large scale corporate solutions.

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[edited by: Marcia at 2:01 pm (utc) on April 7, 2008]

2:20 pm on Apr 7, 2008 (gmt 0)

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The collaboration software is Google Docs and includes a spreadsheet, word processor and presentation software. IT is collaborative in that multiple ppl can work on it and you can "chat" while working on a file. But I don't see anything related to screensharing....
5:40 pm on Apr 8, 2008 (gmt 0)

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6:47 pm on Apr 8, 2008 (gmt 0)

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A search for "google web conferencing software" and lots of digging led me to a Swedish site that was bought out by Google in April 2007 - or as another site clarifies, Google acquired their software, not the company itself. Google "will enable from-the-desktop participation for Googlers in videoconference meetings wherever there's an Internet connection."

Hmmm... wonder if this implies it only works with Google Talk?

Oh boy...now I'm lost in a sea of Google Acquisitions and new features :-)

12:41 am on Apr 9, 2008 (gmt 0)

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microsoft netmeeting might serve your needs although there can be firewall issues...