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Chargebacks from Pay Pal

Why do they side with the buyer

     
2:31 pm on Apr 1, 2007 (gmt 0)

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I have a website <snip> and I recently received a chargeback notification from pay pal. A customer in Texas ordered a laptop computer from my site and it was shipped to the customer's address. I have proof from UPS that it was delivered to the address. I have contacted the customer and the customer verified that they have the laptop, although the customer refuses to let me have the laptop picked up by UPS (at my expense) so I can issue a refund to her credit card. Now I could be wrong, but that is out right stealing in my opinion. Pay Pal still has all this money tied up that I need to run my business. They say this could take up to 105 days to resolve

[edited by: Brett_Tabke at 2:39 pm (utc) on April 1, 2007]
[edit reason] sorry - we don't do our own urls in the forums because of spam concerns. [/edit]

2:40 pm on Apr 1, 2007 (gmt 0)

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WebmasterWorld Administrator brett_tabke is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

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Keep complaining to PayPal. Keep all documentation. Talk to your PayPal rep. I have had stuff double reversed after as much as a year has went by. Don't burn any bridges - just keep after it and work the system.
4:59 pm on Apr 1, 2007 (gmt 0)

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What was the reason for the chargeback?

Dealign with Paypal, you are somewhat stuck in the middle. There are a lot of parties involved already in a credit card transaction (i.e. the consumer, the issuing bank, the card association, the acquiring bank, the merchant account provider, etc). And then adding another party, it can get very difficult. But what was the reason for the chargeback?

-Corey

 

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