Forum Moderators: LifeinAsia
Right...
Domain was registered in 2001. Whois shows corporation as owner.
Unfortunately, the admin contact is a person that literally no one can remember, and all contact info is outdated and useless.
It gets worse...
The Tech contact is a domain reseller company.
My attempts to contact the regsitrar of record get forwarded to the reseller. My attempts to contact the reseller (tech contact) fall in a black hole, except for one vague initial response that was suggestive of the notion that the reseller does not speak english as a first language.
My question to the registrar and reseller has been, "What documentation do I need to provide to establish that I am authorized to administer this domain for Widget, Inc."
To date the closest we have gotten is a single poorly worded response to fax a copy of my license. While I can assume that they meant the business license, there was no fax number provided - in fact no contact info at all.
So, I need to light a fire under these people to get things moving again. I have never run into a problem quite like this.
Any suggestions from my more experienced colleagues on how to motivate a registrar to respond to inquiries?
WBF
(Surprised to hear of such a response from the registrar.)
Finally received a reply from the reseller. Paraphrased, it states, "Contact you webhosting provider."
Not sure these people even bother to read the communications.
Still no fax/phone supplied.
So, we escalate a bit. I have fired of an email to both the registrar and reseller suggesting that we are prepared to take legal action if this is not quickly resolved.
WBF
