Forum Moderators: phranque
For this, you need some kind of FedEx code, and I have now sent around 200 e-mails to this company, asking for how they do this on their own Web site, how they think I should do it, and/or if they can give me their account number, since they are the ones who are going to be shipping the actual goods, and so that I can sign up for an account at FedEx's Web site and take part of the script which you can send arguments and get back an integer which represents the USD of the shipping cost.
200 e-mails, and they keep copying and pasting the same three phrases, saying absolutely nothing. They tell me to go to FedEx's Web site, and I keep telling them that I know that it's there, but that you need some kind of account to access the info, which requires a code, which I must get from them.
Their "online support" feature on their Web site was active for the first time ever today, so I asked there too, many, many times, and got one single reply saying the same as in the e-mails.
Either these people are <snip>, scammers (who don't have a FedEx account number) or robots.
Even not replying at all is better than these stupid, not-having-read-the-contents-of-your-letter replies. These people have wasted a week worth of getting my store up in the search engines thanks to them being unable to answer simple questions. <snip>
PS: This isn't the only company ignoring my questions and replying with BS, and this despite of me always being professional and friendly (in the first letters).
<snip> Also, if you have any good alternatives (preferarly run by people who know how to answer an e-mail), let me know!
[edited by: trillianjedi at 9:14 pm (utc) on Sep. 22, 2005]
[edit reason] See sticky [/edit]
You can do a rate check with just the shipper's zipcode - you do not need their account number. They probably don't want to give out their fedex account number because then you would see their discounted ship rates and realize how much they are making from shipping mark up alone.
HRoth: If by "them", you mean the dropshipper, they don't have a telphone number listed (good sign, eh?). However, that doesn't bother me. It's the fact that they are so ignorant even when they do reply...
If you mean FedEx, I just don't see the point. I still need their account number. Really.
While typing this, I got an e-mail from the dropshipper: "Unfortunately, we customer service do not have the FeDex number."
Oookay... I wonder what they expect me to do. Make up the delivery cost? I guess that must be what they want me to do.
That's what we do.
What do you have to say about that?
I guess I got scared when they REQUIRED me to input credit card information
I signed up for a Fedex account a couple of weeks ago just to get the inbound delivery notifications, gave my card #, and haven't been charged.
They probably just require it because they assume you're going to be sending shipments.
So you give up all your work just because of some stupid support guy?
No, but when one thing doesn't work, we try something else.
What is this?
And I get Sweden and lots of other choices.
