Money Back

[Rolozo]

it was my first experience
i hosted with a host they offered free Domain Registration and i mentioned my Domain Name.
Now after passing 5 days they do not reply to my tickets and yet have not taken my Domain Name.
They offered 30 days Money Back Guarantee.
Kindly tell me how can i get my Money Back.

[edited by: jatar_k at 7:00 pm (utc) on Sep. 2, 2005]
[edit reason] removed generic host reference [/edit]

[physics]

Did you say free domain name registration? Then what money are you trying to get back? Please clarify.

[Rolozo]

as i said it is WEB HOSTING COMPANY so they took money for hosting package.I wanna my money back which i paid for hosting package because they are not providing 24/7 Support, Free Domain , Instant Helping etc.

[etechsupport]

You should write them that if they improve their service and support you're interested to stick with and continue hosting from them. Give them a chance perhaps they'll respond you and the problem can be solved.

[physics]

OK Rolozo I understand you're frustrated but there's no need to SHOUT ;)
You should try to recover your money from them. If that doesn't work and you paid with a credit card then do a chargeback (warn them that you're going to do this first and maybe they'll refund your money themselves). Then move to a better host (preferably one who doesn't offer anything for free ;) ).

[mcavic]

I had a host once that refused to cancel my service. I had to do a chargeback, which worked. Check the back of your credit card statement, and there should be a form where you can say that you paid for services that were not received. Or check the web site for your card under "dispute charges".